- CACI International (Forest Heights, MD)
- …+ Handle incoming technical escalations from Service Desk, Network Operations Security Center, Tier II , and other support teams. + Document, track, and ... Network and Systems Technician Job Category: Information Technology Time Type: Full...**The Opportunity:** CACI is seeking a Network & Systems Technician to join our technical operations and management team… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …and ensuring compliance with DoD COMSEC handling procedures. + Provide 24x7x365 Tier - II Work Center support, including receiving and logging trouble calls ... talented and experienced Technical Control Facility Central Area Business (TCF CAB) Technician to assist in directing and managing the program's executive support… more
- Link Solutions Inc (Adelphi, MD)
- …advancement and growth while helping protect our national security. Job Responsibilities: + Oversee Tier I and Tier II ticket management, Queue managers, and ... serve as the primary escalation point for customer and technician issues and will interface with the Program Manager...control processes, service improvement, and performance monitoring. + Provide Tier II service desk support for end-user… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …professional growth while supporting critical missions and operations. Job Responsibilities: + Oversee Tier I and Tier II ticket management, Queue managers, ... serve as the primary escalation point for customer and technician issues and will interface with the Program Manager...service improvement, performance monitoring, and problem management. + Provide Tier II service desk support for end-user… more
- SAIC (Adelphi, MD)
- …and service delivery performance for the Army Research Laboratory in Adelphi, MD. + Oversee Tier I and Tier II ticket management, Queue managers, and Quality ... serve as the primary escalation point for customer and technician issues and will interface with the Program Manager...improvement and performance monitoring, and problem management + Provide Tier II service desk support for end-user… more