- Link Solutions Inc (Adelphi, MD)
- …advancement and growth while helping protect our national security. Job Responsibilities: + Oversee Tier I and Tier II ticket management, Queue managers, and ... serve as the primary escalation point for customer and technician issues and will interface with the Program Manager...control processes, service improvement, and performance monitoring. + Provide Tier II service desk support for end-user… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …professional growth while supporting critical missions and operations. Job Responsibilities: + Oversee Tier I and Tier II ticket management, Queue managers, ... serve as the primary escalation point for customer and technician issues and will interface with the Program Manager...service improvement, performance monitoring, and problem management. + Provide Tier II service desk support for end-user… more