- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …supporting duties as directed. **Minimum Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a working ... **General Summary** Provides remote Tier 1 technical end user support to an...a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …and trend analyses. **Minimum Qualifications** + HS Diploma + 0-1 years of customer service and/or help desk experience. + **Candidates must have an active ... for multiple applications. Performs basic user-problem analyses for the help desk . Assesses the customers' issue, performs initial triage, documents the problem,… more
- CACI International (San Antonio, TX)
- …of experience using with Cerner Millenium/MHS Genesis + Demonstrated knowledge of Service Desk support methodology + Relevant technical certifications or ... closely with Application Support Supervisors to ensure all contract service objectives are met or exceeded. This Tier...knowledge deficiencies and raise to management. + Ensure that agent calls are correctly logged per established procedure. +… more
- Applied Research Associates, Inc. (San Antonio, TX)
- …freedom, service and growth. If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly ... and mentor Tier 1 staff. + Interest in advancing to Tier 3 Help Desk role supporting systems engineering and networking operations. If this is the perfect… more