- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard ... offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and networks supporting...upon approval. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge document to work… more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure ... SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support, managing complex customer...software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met… more
- Idea Entity (Rustburg, VA)
- …+ Participate in the design of information and operational support systems + Provide Tier 1 (onsite/help desk ), Tier 2 (subject matter support), and ... At Idea Entity, we transform customer pain points into insightful, scalable, agent -powered workflows - built with empathy, clarity, and speed. Our work bridges… more
- EMCOR Group (Mclean, VA)
- …Operating Companies. Reporting to the ECS IT Support Manager, this position will troubleshoot Tier 1 through Tier 3 technical issues, liaison with local IT teams ... excellent support to ECS Operating Companies through exceptional customer service + Provide guidance and support to ECS and...Backup maintenance and monitoring + Provide end user help desk support + Deliver relevant education and training and… more