- Mass Markets (VA)
- …Preferred (Not Required) + One (1) year of experience in customer service or Tier II, technical support + CompTIA IT certification COMPENSATION DETAILS WANT AN ... as a trusted partner in the industry. This position is a technical support role, troubleshooting VoIP Phones, Data Gateways, and High-Definition (HD) Video service… more
- CACI International (Ashburn, VA)
- … support for end users as needed across portfolio of systems. + Assist with Tier 2 and 3 support ticket queues to promote rapid response by all portfolio ... coordinate operations and maintenance of deployed systems. **Responsibilities:** + Support critical end user applications and work in a...in Ashburn, VA 2-3 days per week.** _Desired:_ + Tier 3 analysis + High-level scoping of request +… more
- NTT America, Inc. (Newport News, VA)
- …patch management, and access controls per organizational standards. + Troubleshooting & Support : Provide Tier 2/3 technical support , diagnosing and ... will also have experience in VMware virtualization and Horizon View to support virtual desktop infrastructure (VDI) solutions. This role requires an analytical and… more
- Spectrum Comm Inc (Falls Church, VA)
- …standards and applicable security guidelines for both classified and unclassified devices. Support & Troubleshooting + Provide Tier 2-3 technical support ... deployment, and operating system updates through the MDM platform. + Support integration with Apple Business Manager (ABM) and Android Enterprise. Security… more
- CACI International (Chantilly, VA)
- …documentation for monitoring solutions, analytic platforms, and related activities. + Provide Tier 3 engineering support for monitoring and management solutions ... innovative, and motivated **Infrastructure Observability and Monitoring** **Specialist** to support the mission objectives and needs of the customer, the… more
- CACI International (Chantilly, VA)
- …documentation for monitoring solutions, analytic platforms, and related activities + Provides Tier 3 engineering support for all monitoring and management ... experienced, innovative, and motivated **Infrastructure Observability and Monitoring Lead** to support the mission objectives and needs of the customer, the Defense… more
- TekSynap (Fort Belvoir, VA)
- …of a separate Pulse Secure Remote Access VPN architecture be able to provide tier II/III troubleshooting support + Support the design and implementation ... and upgrades + Wireless technologies + IPv6 transition and transition + Tier III network troubleshooting + Provide network engineering services to support… more
- Epsilon, Inc (Manassas, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk-side support , and offering adaptable enterprise infrastructure ... Team Epsilon has been chosen to deliver full-spectrum IT and Cyber Security support to a critical and enduring multinational organization within the United States… more
- General Dynamics Information Technology (Fairfax, VA)
- …with NIST and FedRAMP frameworks. + Troubleshoot system issues and provide Tier III escalation support for infrastructure-related incidents. **WHAT YOU'LL NEED ... to provide secure user access across cloud and hybrid environments. + Support the integration of Splunk SOAR with security tools, including SIEM (Splunk),… more
- Meta (Richmond, VA)
- …11. Requires one year of experience in each of the following: 12. 1. Serving as Tier 2 or 3 support on smartphone platforms 13. 2. Testing Accessibility features ... global user experience. 8. Continually evaluate the organization of support workflows to surface bugs faster to the engineering...on smartphone platforms 14. 3. Technical support of Android, Windows, or iOS mobile operating systems… more