- General Dynamics Information Technology (Fairfax, VA)
- …and Responsibilities:** The candidate will be expected to provide dedicated O&M/Technical Support as outlined below: + Critical issue ( Tier III) response ... and approval by the government. + Document status on tasks daily. + Provide Tier II support as required + Other duties as assigned. + Interacting with the end… more
- CACI International (Sterling, VA)
- …as well as work with software development and systems administrators by: + Provide second- tier support to end-users for PC, server, and mainframe applications or ... separated team is crucial. **What you'll get to do:** Support end-user applications and work in a multi- tier...hardware. + Support the Tier 2 Enterprise Service Desk… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …and best practices to support faster issue resolution. + Collaborate with higher- tier support teams and other IT units to ensure timely resolution of ... Looking for a motivated and customer-focused Service Desk Technician ( Tier 1.5) to join our support team...Desk Technician ( Tier 1.5) to join our support team operating within a secure Azure enterprise environment.… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …Description: The program provides comprehensive Tier 1, Tier 2, and Tier 3 IT Infrastructure Support services to sustain and enhance its IT environment. ... Tier 2 Help Desk Specialist provides advanced technical support for escalated incidents, focusing on endpoint management, identity...if no degree . 3+ years of progressive IT support experience, including Tier 1 and … more
- General Dynamics Information Technology (Chantilly, VA)
- …**US Citizenship Required:** Yes **Job Description:** **GDIT is seeking a Senior Tier III Administrator to provide support to Defense Information Systems ... (80%) support in Fort Meade, MD or Chantilly, VA.** **The Tier III support team provides daily coverage, 8:00am-5:00pm local time, Monday-Friday and may be… more
- Imagine One Technology & Management (Norfolk, VA)
- …to the US Navy. We are looking for **Night Shift Service Desk Specialist / Command Center** to support a Tier 2 and Tier 3 Command Center in Norfolk, VA for ... with the creation of PowerPoint slide decks as needed. + Provide support to shipyard tier 1 support desk and other external organizations using problem… more
- SAIC (VA)
- …propose knowledge articles, runbooks, and standard fixes to reduce repeat incidents. **General Tier 3 Endpoint Support (Windows 11)** . Resolve complex Windows ... to non-technical users, and setting expectations. **Qualifications** **Requirements:** . Demonstrated Tier 3/advanced support experience with Citrix VDI and… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …troubleshooting and clear communication until issues are resolved. + Provide exceptional Tier -II work center support , receiving and logging trouble calls from ... customers, DoD service desk. Coordinate with Tier -III support as required for advanced troubleshooting and resolution. + Conduct trend analysis and performance… more
- Leidos (Norfolk, VA)
- …through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and ... or collaborate with team mates to resolve issues. Escalates to next tier technical support as necessary. + Supports users by fulfilling individual requests for… more
- Chenega Corporation (Arlington, VA)
- …smallest possible impact on the business activity of the organization's end user(s). + Provides tier 1 support to end users for either PC, server, or mainframe ... to resolve known issues quickly. + Familiar with ticket escalation to tier 2 support or other specialized teams, providing clear documentation of the issue and… more