- General Dynamics Information Technology (Springfield, VA)
- …and forensic artifact handling and analysis. When a CIRT is stood up, all contractors in support of CSOC Tier 2 services will be under the direct control of, and ... experience **US Citizenship Required:** Yes **Job Description:** **CSOS Analyst Tier 2** Provide CSOC Tier 2 services,...Description:** **CSOS Analyst Tier 2** Provide CSOC Tier 2 services, which is 24x7x365 coordination, execution, and… more
- CACI International (Arlington, VA)
- …Quality Levels of team performance. + Escalate incidents to advanced help desk (eg, Tier III) support as appropriate and partner with senior functional resources ... Customer Support Specialist Job Category: Information Technology Time Type:...deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill a position… more
- TekSynap (Chantilly, VA)
- …troubleshoots products andmodifiesproducts to customer requirements + Provide expert and second tier technical support for the installation and repair of complex ... theinitialsupport level responsible for basic customer issues + Provision of Tier 2 Support (eg, Process Restart, Simple SOPs, No Code Changes, and Triage… more
- TEKsystems (Lynchburg, VA)
- …deployment and support of Windows 11 across the organization. Key Responsibilities: Provide Tier 1 and Tier 2 support for hardware, software, and ... Description We are seeking a skilled and customer-focused Desktop Support Technician to join our IT team. This role...team. This role will be responsible for providing technical support to end-users, maintaining desktop environments, and playing a… more
- Huntington Ingalls Industries (Virginia Beach, VA)
- …configurations, and support efforts + Collaborate with internal teams to support service continuity and improvement + Provide Tier 2/3-level support ... root cause analysis, escalate technical issues appropriately, and deliver Tier 2/3 support + Strong written and...technical issues appropriately, and deliver Tier 2/3 support + Strong written and verbal communication skills, including… more
- ManTech (Mclean, VA)
- …hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support . + Provide user support and basic ... **MANTECH seeks** a motivated, career-oriented, and customer-focused Remote Support Technician to join our team in McLean, VA. In this role, you will work… more
- CACI International (VA)
- …Homeland Security (DHS) Datacenter Consolidation and Cloud Optimization (DCCO) program providing Tier 3 support to the DHS Homeland Advanced Recognition ... services, network communications, and group policy and security compliance. * Provide Tier III support (problem/incident management). * Work independently and in… more
- CACI International (Reston, VA)
- …guidance. * Support the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3 tickets by entering them ... in a supporting systems for visibility and communication purposes. Communicate with Tier 3 support partners for issue resolution. * Support project reports… more
- MPR Associates (Alexandria, VA)
- …incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve more complex problems. + Uses remote ... issues of MPR users. The individual will provide technical support for MPR computers, operating systems, application software, telephones,...user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and… more
- Virtual Service Operations (Lorton, VA)
- …improvement initiatives. Responsibilities: + Serve as the escalation point for complex network issues from Tier 1 and Tier 2 support . + Lead the diagnosis ... a highly skilled and experienced Senior NOC Network Engineer ( Tier 3) to join our team in Lorton, Virginia....relationships so as to provide our customers with optimal support . Additionally, we take pride in taking care of… more