- Arena Technical Resources, LLC (Langley, VA)
- …and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of ... including Web servers, network attached storage devices, and stored data in support of business processing requirements. Job Duties: * Systems administration of… more
- William C Brown Inc (Springfield, VA)
- …and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of ... for a Systems Administrator to join our team to support our intelligence customer activities in Ft. Belvoir. Maintains...Tier 3 problem identification, diagnosis and resolution* Provide support for the escalation and communication of status to… more
- Lumen (Richmond, VA)
- …and high-quality operational systems and processes. Performing in rotational assignments, provides 1st tier support to the employee population primarily in US & ... committed to teamwork, trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to thrive and deliver… more
- SMX (Fort Belvoir, VA)
- …management support + Process all IT SM tickets to completion + Provide 24/7/365 Tier 1 support for all environments and networks supporting end users + Route ... tickets to the appropriate sustainment teams for Tier 2/3 support + Perform data-driven analysis of IT SM tickets (eg mean time to resolution analysis) and… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …management support . + Process all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. + Route ... tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform data-driven analysis of IT SM tickets (eg mean time to resolution) + Assist Cyber… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …Top Secret Clearance with SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support , managing complex customer issues with a ... ensuring high availability, performance, and security compliance. + Technical Support & Problem Resolution: Deliver outstanding Tier 1 - Tier 3 support ,… more
- Virtual Service Operations (Lorton, VA)
- …network environment. Responsibilities: + Investigate and resolve escalated network issues from Tier 1 support . + Perform advanced troubleshooting for routers, ... performance! Opportunity: VSO is seeking a skilled and detail-oriented Tier 2 - NOC Network Analyst II to join...years of experience in a network operations or technical support role. + Understanding of networking concepts, including TCP/IP,… more
- Nightwing (Sterling, VA)
- …role will serve as the primary technical point of contact for issues ranging from Tier 1 to Tier 3 support , providing leadership, direction, and hands-on ... advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our… more
- Leidos (Springfield, VA)
- …management processes and network modernization efforts. + Provide technical guidance and mentorship to Tier 1 and Tier 2 support staff; contribute to ... with federal and DoD standards. Leads troubleshooting and resolution of Tier 3-level network incidents, escalations, and outages **Primary Responsibilities** : +… more
- SOS International LLC (Fort Belvoir, VA)
- …troubleshooting steps and issue resolution. Diagnose, develop, resolve, and/or escalate ARIMS Tier 1/2 application support issues from end users. Assist users ... Overview SOSi is seeking a highly qualified Customer Support Specialist to join our team in support of our government customer. The Customer Support … more