- Leidos (Arlington, VA)
- …(SLOs/SLAs). + Draft and implement standard network change requests. + Provide support to Tier III network engineers for incident management and ... **Description** The AFNCR IT Services program provides support services for information systems for Headquarters Air...operation of the organization's desktop computing environment. + The Tier II Technician at Leidos is responsible for supporting… more
- Nightwing (Sterling, VA)
- …role will serve as the primary technical point of contact for issues ranging from Tier 1 to Tier 3 support , providing leadership, direction, and hands-on ... advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our… more
- SAIC (Springfield, VA)
- …onboarding applications and teams into the observability platform. + Provide training and mentorship to Tier 1 and Tier 2 support teams. + Ensure platform ... promotes best practices in observability. **Key Responsibilities:** + Serve as the Tier 3 escalation point for issues related to any of the monitoring/observability… more
- Epsilon, Inc (Quantico, VA)
- …+ Support high level events to include venue rehearsals and coordination. Provide tier 3 support for all AV/VTC systems in the MCU environment. + Code, ... to, AV switching devices, VTC, camera, audio and video. + Provide tier 3 support for auditorium production equipment such as lighting, camera, mics and recording… more
- NuAxis Innovations (Falls Church, VA)
- …responsive technical assistance to a mobile and hybrid federal workforce. You'll provide Tier 1 support , assist with hardware and software issues, manage mobile ... experience in enterprise-level IT operations. **Key Responsibilities** . Provide Tier 1 IT support for desktops, laptops, mobile devices, and tablets. . Respond… more
- BAE Systems (Sterling, VA)
- …resources + Work effectively in a group environment + Maintain complex modern cloud architectures + Support Tier 3 and Tier 4 personnel as needed + Create ... the government customer community. Responsibilities: + Provide troubleshooting, maintenance, and user support at Tiers 1 & 2 for AWS cloud-based enterprise system +… more
- BAE Systems (Sterling, VA)
- …software solutions, and/or physical and logical communications networks for the organization. + Provides Tier 2 and Tier 3 support to service requests and ... transform data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence & Security… more
- General Dynamics Information Technology (Fairfax, VA)
- …recommendations to ensure optimum performance and continuity of critical systems. + Provides Tier 3 support as needed. + Manage Development server environment + ... + Troubleshoot Tier II/III tickets impacting platform availability + SA Support for G2 Platform Projects (Server Upgrades, Rollover Projects, SPO - Migration,… more
- SAIC (Suffolk, VA)
- …a commitment to excellence in service delivery. **Specific Duties Include:** + Provide Tier 2 level engineering operations support to quickly identify, triage, ... and potential root causes to implement effective resolutions or escalate to Tier 3 support as required + Utilize advanced monitoring tools and processes to… more
- Chenega Corporation (Oakton, VA)
- …sites potentially 10% of time. Skills and Experience + Demonstrate directly related experience in Tier II and Tier III support . + 4+ years' experience with ... in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals… more
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