- Truist (Richmond, VA)
- …which are not mentioned below. Specific activities may change from time to time. 1. Provide Tier 1 & 2 support within SLA for Viva and Copilot. 2. Collaborate ... description:** As part of the Copilot and Viva Operational Support team, you will provide day-to-day support ...Operational Support team, you will provide day-to-day support for Copilot M365 and Viva deployments, ensuring smooth… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …Top Secret Clearance with SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support , managing complex customer issues with a ... ensuring high availability, performance, and security compliance. + Technical Support & Problem Resolution: Deliver outstanding Tier 1 - Tier 3 support ,… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …management support . + Process all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. + Route ... tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform data-driven analysis of IT SM tickets (eg mean time to resolution) + Assist Cyber… more
- Actalent (Fort Belvoir, VA)
- …Bachelor's degree in a relevant field. + Experience in Tier 1, Tier 2, and Tier 3 Support . + Understanding of licensing, particularly Our Client or ... panel interview as part of the selection process. + Provide comprehensive licensing support for software, devices, and products. + Track and manage requests from… more
- Virtual Service Operations (Lorton, VA)
- …network environment. Responsibilities: + Investigate and resolve escalated network issues from Tier 1 support . + Perform advanced troubleshooting for routers, ... performance! Opportunity: VSO is seeking a skilled and detail-oriented Tier 2 - NOC Network Analyst II to join...years of experience in a network operations or technical support role. + Understanding of networking concepts, including TCP/IP,… more
- Leidos (Arlington, VA)
- …(SLOs/SLAs). + Draft and implement standard network change requests. + Provide support to Tier III network engineers for incident management and ... **Description** The AFNCR IT Services program provides support services for information systems for Headquarters Air...operation of the organization's desktop computing environment. + The Tier II Technician at Leidos is responsible for supporting… more
- Nightwing (Sterling, VA)
- …role will serve as the primary technical point of contact for issues ranging from Tier 1 to Tier 3 support , providing leadership, direction, and hands-on ... advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our… more
- SAIC (Springfield, VA)
- …onboarding applications and teams into the observability platform. + Provide training and mentorship to Tier 1 and Tier 2 support teams. + Ensure platform ... promotes best practices in observability. **Key Responsibilities:** + Serve as the Tier 3 escalation point for issues related to any of the monitoring/observability… more
- Epsilon, Inc (Quantico, VA)
- …+ Support high level events to include venue rehearsals and coordination. Provide tier 3 support for all AV/VTC systems in the MCU environment. + Code, ... to, AV switching devices, VTC, camera, audio and video. + Provide tier 3 support for auditorium production equipment such as lighting, camera, mics and recording… more
- NuAxis Innovations (Falls Church, VA)
- …responsive technical assistance to a mobile and hybrid federal workforce. You'll provide Tier 1 support , assist with hardware and software issues, manage mobile ... experience in enterprise-level IT operations. **Key Responsibilities** . Provide Tier 1 IT support for desktops, laptops, mobile devices, and tablets. . Respond… more
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