- BAE Systems (Sterling, VA)
- …resources + Work effectively in a group environment + Maintain complex modern cloud architectures + Support Tier 3 and Tier 4 personnel as needed + Create ... the government customer community. Responsibilities: + Provide troubleshooting, maintenance, and user support at Tiers 1 & 2 for AWS cloud-based enterprise system +… more
- BAE Systems (Sterling, VA)
- …software solutions, and/or physical and logical communications networks for the organization. + Provides Tier 2 and Tier 3 support to service requests and ... transform data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence & Security… more
- General Dynamics Information Technology (Fairfax, VA)
- …recommendations to ensure optimum performance and continuity of critical systems. + Provides Tier 3 support as needed. + Manage Development server environment + ... + Troubleshoot Tier II/III tickets impacting platform availability + SA Support for G2 Platform Projects (Server Upgrades, Rollover Projects, SPO - Migration,… more
- SAIC (Suffolk, VA)
- …a commitment to excellence in service delivery. **Specific Duties Include:** + Provide Tier 2 level engineering operations support to quickly identify, triage, ... and potential root causes to implement effective resolutions or escalate to Tier 3 support as required + Utilize advanced monitoring tools and processes to… more
- Chenega Corporation (Oakton, VA)
- …sites potentially 10% of time. Skills and Experience + Demonstrate directly related experience in Tier II and Tier III support . + 4+ years' experience with ... in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals… more
- Oracle (Richmond, VA)
- …point by triaging complex customer-reported issues that require in-depth technical analysis beyond Tier 1 and Tier 2 support . Perform thorough root ... to knowledge sharing and process improvements to enhance the efficiency of the support function** Being hands-on is a critical requirement for this role. *… more
- SOS International LLC (Reston, VA)
- …on handling Tier 2 service desk tickets, providing in-depth technical support , and maintaining systems across a secure network environment. The ideal candidate ... in a fast-paced, mission-driven environment. Essential Job Duties * Provide Tier 2 support for escalated technical issues via service desk tickets. *… more
- CACI International (Sterling, VA)
- …and virtualization. + Minimum of a year experience providing Tier 1 or Tier 2 helpdesk/desktop support . + Ability to work independently with little or no ... IT Infrastructure and Engineering Support Administrator Job Category: Information Technology Time Type:...VA. and allows for remote flexibility. **Responsibilities:** + Provides support for Linux/Unix, Windows, and other embedded operating systems… more
- General Dynamics Information Technology (Mclean, VA)
- …and collaboration skills, a self-starter who does not need training in system administration/ Tier 1 support fundamentals, and flexible enough to work on a ... The candidate is a systems administrator with a strong aptitude to troubleshoot Tier 1 technical problems in real-time both independently and within a team… more
- Insight Global (Arlington, VA)
- …Intune environments, not just maintain existing setups. * Service Desk Operations: o Handle Tier 1-3 support tickets (6-8 per day, typically resolved in 15 ... The immediate need is to deploy and image laptops, support users across two locations, and drive improvements in...with MFA and phishing email response. * Comfortable handling Tier 1-3 tickets. * Self-motivated, fast learner, and proactive… more