• Vice President, Production Engineering

    NBC Universal (New York, NY)
    …On-Air Applications + Lead the team that provides Tier 2 and Tier 3 technical support for all media operations, ensuring rapid and effective resolution ... a critical leadership role that will oversee the development and technical support for all media systems, ensuring the reliability, efficiency, and scalability… more
    NBC Universal (09/30/25)
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  • Field Operations Engineer II

    Lumen (Albany, NY)
    …connect the world and shape the future. **The Role** Responsible for providing 24x7x365 Tier II technical support and troubleshooting assistance to field ... operational costs. **Location** Work location: Albany, NY **The Main Responsibilities** -Provides Tier III support to field technicians and field management in… more
    Lumen (09/30/25)
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  • Help Desk Analyst

    Robert Half Technology (New York, NY)
    …environment and takes pride in delivering high-quality customer service. Responsibilities: * Deliver Tier 1-2 technical support for Mac and Windows systems, ... in New York, New York. In this role, you will provide essential technical support for both Mac and Windows systems, ensuring seamless operations for office and… more
    Robert Half Technology (09/17/25)
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  • Help Desk Analyst

    Robert Half Technology (New York, NY)
    …and contribute to the success of both on-site and remote teams. Responsibilities: * Deliver Tier 1-2 technical support for macOS and Windows systems, with a ... our team in New York, New York. In this role, you will provide technical support to ensure smooth operations across various systems and platforms. This is a… more
    Robert Half Technology (10/01/25)
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  • SQL Developer / Tier 3 Support

    ASM Research, An Accenture Federal Services Company (Albany, NY)
    In this role, you will primarily work independently, handling Tier 3 production support tickets by efficiently resolving them within a timely manner. Your ... responsibilities will include communicating with team members and Tier 2 support desk agents to address...effectively, both orally and in writing and to translate technical terminology into terms understandable to non- technical … more
    ASM Research, An Accenture Federal Services Company (10/02/25)
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  • Instructional Support Assistant…

    SUNY Morrisville (Morrisville, NY)
    …AV setups. + End-User Support (Help Desk - our Tier 1 Support ): + Provide technical support for end-users, including troubleshooting hardware and ... in audio/visual (AV) systems and a strong ability to support end-users in troubleshooting and resolving technical ...to support end-users in troubleshooting and resolving technical issues. Hands-on experience with AV technologies, as well… more
    SUNY Morrisville (09/11/25)
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  • PIA P&C Support Specialist ( Tier…

    Robert Half Office Team (Rochester, NY)
    …Rochester, New York. In this role, you will provide advanced customer service and technical support related to the Property & Casualty suite of products, ... We are looking for a skilled PIA P& C Support Specialist ( Tier II) to join our...workers' compensation, and insurance bonds. * Investigate and resolve technical issues for external users, offering solutions and referring… more
    Robert Half Office Team (09/30/25)
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  • PIA P&C Support Specialist ( Tier…

    Robert Half Office Team (Rochester, NY)
    …New York. This role requires expertise in providing advanced customer service and technical support for property and casualty insurance products, as well as ... We are looking for an experienced PIA P& C Support Specialist ( Tier II) to join our...through effective communication and problem-solving. Responsibilities: * Provide advanced technical support and customer service for property… more
    Robert Half Office Team (09/13/25)
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  • Tier 2 Information Technology Technician

    Eurasia Group (New York, NY)
    …Technology Technician to support our employees across a wide range of technical needs. In this role, you will help resolve software and hardware issues, assist ... Tier 2 Information Technology Technician About Eurasia Group...technology projects, ensuring our team has the tools and support they need to succeed. Qualifications Eurasia Group is… more
    Eurasia Group (09/18/25)
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  • Service Desk Agent II

    ASM Research, An Accenture Federal Services Company (Albany, NY)
    **General Summary** Provides remote Tier 1 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a ... Carry out process workflows while upholding government policies and procedures. Provide technical assistance over the phone for a wide variety of hardware, software… more
    ASM Research, An Accenture Federal Services Company (08/08/25)
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