• Analyst II

    Scholastic (Jefferson City, MO)
    …level) information on performance metrics like Service Level Agreement (SLA), Average Handle Time (AHT), and Average Speed of Answer (ASA), etc. and decide on the ... week to manage live and non-live contact workload in real- time . + Monitor the supply vs demand in terms...be a self-starter and capable of excelling with minimal direct supervision in a fast-paced environment. + Previous contact… more
    Scholastic (08/09/25)
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