- Mass Markets (TX)
- …+ Track agent availability and adjust schedules as needed to manage call traffic efficiently. + Oversee call queues to ensure customer interactions are handled ... effectively. + Analyze real-time data to identify trends and performance issues. + Prepare and distribute real-time performance reports to management and stakeholders. + Make real-time adjustments to agent schedules based on call volume and staffing needs. +… more
- Bowman (Marshall, TX)
- …office environment which may include bright/dim light, noise, fumes, odors, and traffic . + Mobility around an office environment. + Frequent and prolonged use ... of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. + Occasional lifting or carrying up to 20 pounds. + Occasional pushing or pulling up to 20 pounds. + Occasional reaching outward or above shoulder. \#LI-MM1… more