- ICF (San Antonio, TX)
- …external stakeholders to address concerns, improve service delivery and enhance overall effectiveness of the call center , and training for call center ... Assistant Lead Supervisory Call Specialist with experience in program oversight, call center operations, and working with immigrant youth and families. The… more
- ICF (San Antonio, TX)
- …external stakeholders to address concerns, improve service delivery and enhance overall effectiveness of the call center , and training for call center ... team of call specialists for a national call center project using comprehensive decision-making skills...call volume and safety concerns. + Provide on-the-job training for new hires. + This position will act… more
- ICF (San Antonio, TX)
- …Follow all protocols and policies in answering calls. + Participate in all required call center training . Basic Qualifications: + Bachelor's degree or higher ... purpose of this project is to operate the National Call Center (NCC) and Sexual Abuse Hotline...center operations, including metrics that drive performance. + Training and experience in interviewing at-risk children. + Experience… more
- Two95 International Inc. (El Paso, TX)
- …services in relationship to benchmark data relative to forecasting, staffing, quality assurance, training , call center technology, etc. 9. Prepare, deliver, ... staffing and/or program initiatives. + Effectively manages in a fast paced call center environment with multiple teams. + Leads cross-functional activities… more
- Texas Tech University Health Sciences Center - El Paso (El Paso, TX)
- …appropriate personnel when necessary + Assist with training new front desk or call center staff as needed + Adhere to all policies, procedures and practices ... (Regents Rules, TTUS, HSECEP OPs, etc.) + Remains current with all licensure, certifications and mandatory compliances and trainings required of this position + Adhere to all policies, procedures and practices (Regents Rules, TTUS, HSECEP OPs, etc.) +… more
- Mass Markets (TX)
- …Proficiency in using Zoom as a training environment. + Understanding of call center metrics, KPIs, and operational procedures. + Excellent verbal and written ... the industry. We are seeking a dynamic and experienced Training Specialist to join our team. This role is...Diploma + 3-4 years of experience working as a call center trainer or team leader. +… more
- SOS International LLC (El Paso, TX)
- …calls. Collaborate with ORR stakeholders to resolve concerns, enhance service delivery, and improve call center effectiveness. Lead training for call ... staff development. The Assistant Project Manager will contribute to efficient 24/7/365 call center operations, ensuring trauma-informed support for UAC and… more
- SOS International LLC (El Paso, TX)
- …Refugee Program Bureau (RPB)) to address concerns, improve service delivery, and enhance call center effectiveness. Lead training initiatives for call ... our government customer. This role oversees all aspects of contract compliance, call center operations, and stakeholder collaboration to support unaccompanied… more
- Mass Markets (Dallas, TX)
- …that works for everyone. This is an entry-level position that offers on-the-job paid training . While prior call center experience isn't required, experience ... call resolution through problems solving and effective call handling + Attend meetings and training ...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Texas Tech University Health Sciences Center - El Paso (El Paso, TX)
- **42071BR** **Extended Job Title:** Patient Call Center Representative **Org Level 1:** Texas Tech Unv Hlth Sci Ctr El Paso **Position Description:** Responds ... multi-line phones and various electronic means in a busy call center . Provides a positive first impression...a positive and seamless patient experience. + Participate in training and professional development activities to stay current on… more