- Humana (Trenton, NJ)
- …reliably, safely, and in accordance with human values across dynamic, multi- agent , and high-stakes environments. This is a cross-functional role bridging technical ... tools, and human-in-the-loop evaluation + Develop continuous monitoring strategies for agent behavior in both simulated and real-world environments + Partner with… more
- Humana (Trenton, NJ)
- …product-focused execution to improve user trust, alignment, usability, and agent cooperation across intelligent interfaces. **Key** **R** **esponsibilities** + ... + Lead human-in-the-loop data collection strategies and feedback integration to fine-tune agent behaviors + Partner with UX, engineering, and safety teams to embed… more
- ASM Research, An Accenture Federal Services Company (Trenton, NJ)
- …brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes activities ... improvement. + Coordinates with client to create content for agent communications. + Develops and distributes new agent...duties' or "lifting up to 50 pounds" or "some travel " required.) Reasonable accommodations may be made to enable… more
- Dow Jones (Princeton, NJ)
- …Project Management for priorities within DJCS to improve the customer and agent experience. + Continuous improvement champion for DJCS self-service tools. **You ... + Project intake: identify initiatives within DJCS to improve the customer and agent experience. Support the intake process for project resource requests and suggest… more
- CRM Residential (Lindenwold, NJ)
- …NJ (http://maps.google.com/maps?q=Lindenwold+NJ+USA+08021) Job Type Full-time Description Job Title: Leasing Agent Location: Lindenwold, NJ We are seeking a highly ... motivated and customer-oriented Leasing Agent to join our team. As a Leasing ...and current residents. Leasing Associate will be required to travel to all necessary training sessions. A valid driver's… more
- Dow Jones (Princeton, NJ)
- …for assigned initiatives and projects that impact DJCS, customer experience and/or agent experience. **You Will:** + Manage hands-on project lifecycle from ideation ... to identify initiatives with direct impact on customer and agent experience. Support the intake process for project resource...complex, on-going tasks, and projects + A willingness to Travel 10/20%. + Recognition that operational roles of this… more
- Guardian Life (Holmdel, NJ)
- …initiatives, including improvements in self-service adoption, call avoidance, and agent performance. + Multi-Functional Collaboration: Seasoned in guiding and ... and ethical behavior of autonomous agents. + Understanding AI Agent Impact: Oversee the entire life cycle of an...Pennsylvania 3 days onsite Hybrid + Up to 10% travel within US **Our promise:** + At Guardian, you'll… more
- Extra Space Storage (Sewell, NJ)
- …medical premium. + BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel , etc. **Your Responsibilities** + Build and maintain strong customer ... Representative, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent , Leasing Agent , Rental Agent (ie car rental, RV rental, storage… more
- Extra Space Storage (Toms River, NJ)
- …premium . + BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel , etc. **Your Responsibilities** + Build and maintain strong customer ... Service Manager, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent , Leasing Agent , Rental Agent (ie car rental, RV rental, storage… more
- Dow Jones (Princeton, NJ)
- …+ Project coordination for priorities within DJCS to improve the customer and agent experience. + Continuous improvement of DJCS self-service tools. **You Will:** + ... especially in self-service capabilities. + Pair analytical skills with job shadowing, agent focus groups, etc. to identify needle-moving changes to the customer and… more