- CyrusOne (San Antonio, TX)
- …Translate telemetry data into meaningful operational scenarios that drive real-time triage **Development & Reporting:** + Create custom objects, templates, and ... scripts within AVEVA environments + Develop dashboards and reports using AVEVA Reports, SSRS, or equivalent tools + Optimize code and logic for performance and maintainability + Support RCA workflows and KPI dashboards used by FRG and site operations… more
- Teleperformance USA (Brownsville, TX)
- …specific high speed internet services and or devices including troubleshooting, triage , and additional required resolution techniques.** + **Deliver in scope support ... for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.** + **Demonstrate advanced product knowledge and he ability to solve customer issues.** + **Resolve customer issues on the first call as… more
- Public Storage (Plano, TX)
- …on a variety of software and hardware technical issues. Responsibilities + Triage and open service desk tickets for messages, self-service and live incoming ... calls. + Support personnel in the use of web-based property management, accounts payable, and time-entry programs. + Assist property managers in resolving input errors. + Answer questions regarding proper use of property operations software. + Documents all… more
- Advanced Correctional Healthcare (Laredo, TX)
- …blood glucose checks, weight, and other diagnostic tests on-site, when appropriate + Triage officer intake screenings for necessity and priority at sick call + ... Collect and record data for statistical reporting on the CQI + Record information in chronic clinic and outcome study documents as indicated + Report reactions to treatments and medications, as well as changes in the patients' emotional or physical condition +… more
- Palo Alto Networks (Plano, TX)
- …with respect to agreed upon goals + Customer Escalation Management, triage , prioritize issues, negotiate customer priorities and manage expectations + Build ... strong working relationships with sales, customers, and partners **Your Experience** + 8+ years in technical support, with at least 3 years experience in a management OR lead role in a TAC environment + Technical experience in the Endpoint and Cloud Security… more
- Public Storage (Plano, TX)
- …of property operations software. + Process password and proxy access requests. + Triage and open service desk tickets for messages, self-service and live incoming ... calls. + Run system performance and availability tests. + Verify daily LOA/Termination Reports, Daily Recaps, and DMPortal verifications. **Qualifications** High school diploma or general education degree (GED) and two years related experience and/or training;… more
- US Tech Solutions (Houston, TX)
- …feature requests, and their complete lifecycle, including investigation, technical triage , implementation, and validation of solutions. + Responsibilities include ... creating user accounts, maintaining our sales databases, and training staff on the effective use of Salesforce products. + Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, and public… more
- 3M (Austin, TX)
- …inform remediation efforts. + Define and implement processes for validation, triage , and escalation of ASM findings in coordination with vulnerability management ... and SOC teams. + Oversee integration of ASM platforms with SIEM/SOAR solutions (eg, Sentinel, Splunk, ServiceNow) to automate alerting, ticketing, and response workflows. + Collaborate with security engineering and architecture teams to implement… more
- Citigroup (Irving, TX)
- …of JIRA tickets and Oracle Service Requests to track defects. + Facilitating triage meetings for problem resolution as required. + Adhering to enterprise standards ... and policies on release and change management. + Understanding and implementing releases during the agreed-upon 'green-zones' or maintenance windows. + Maintaining artifacts required for various tollgates required by program governance. **What we'll need from… more
- Amgen (Lubbock, TX)
- …based on understanding of customer needs, ensuring product access, resolving/ triage reimbursement issues, and maintaining product contracts + Provide feedback ... on marketing strategy, analyze business effectiveness of sales activities and territory analysis, and develop territory plans with the District Manager + Partner with other colleagues to share best practices and seek to learn and grow as a Specialty… more