- Vontier (Richmond, VA)
- …project rollouts, training, data collection, testing and onsite service and troubleshooting . **Key Responsibilities** + Support the on-site field service activities ... Make recommendations for the development of effective training resources and troubleshooting guides with the product support specialist team + Provide… more
- SAIC (Quantico, VA)
- …Create, update and maintain Standard Operating Procedures, Technical User Guides, Troubleshooting Guides, and Customer Contact Database. Conduct quarterly reviews of ... all documents. + Populate Knowledge Management Database with known troubleshooting procedures. Develop "lessons learned" on all escalated incidents. + Escalate… more
- Cummins Inc. (Richmond, VA)
- …workplace. Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, ... by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and… more
- Microsoft Corporation (Reston, VA)
- …customer or business impact, by identifying the level of impact, troubleshooting , contributing to difficult decisions based on business impact, deploying appropriate ... of information and knowledge base (eg, customer, product, industry, troubleshooting guides) across teams. + Embody our culture (https://careers.microsoft.com/v2/global/en/culture)… more
- Koniag Government Services (Vienna, VA)
- …general IT-related questions. + Managing the customer's ticketing queue. + Tier 1-2 troubleshooting . + Solving issues such as password resets, RSA tokens, or PKI ... and escalating issues to the appropriate solver team. + Receiving and troubleshooting calls from international and remote users for issue resolution. + Escalating… more
- Tennant Company (Woodbridge, VA)
- …Life * Perform preventative maintenance and resolve complex problems by troubleshooting and repairing mechanical, electrical, hydraulic systems and combustion engine ... Company driving policy requirements * Minimum of 3 years of experience: o Troubleshooting and repairing combustions engines (LP, Diesel, or Gas) o Troubleshooting… more
- The Metamorphosis Group (Chantilly, VA)
- …software and hardware upgrades, patches, and reconfigurations, identifying and troubleshooting hardware and software issues with workstations and servers, and ... Demonstrated experience with Linux administration to include familiarity with troubleshooting network, local storage, and programs/utilities issues. 3. Demonstrated… more
- Amazon (Ashburn, VA)
- …systems, etc. - Perform root cause analysis of equipment failures, and troubleshooting of facility within internal Service Level Agreements (SLA). - Provide training ... line when it comes to hands-on electrical and mechanical equipment troubleshooting . They maintain, operate, and troubleshoot mission-critical data center facility… more
- M. C. Dean (Caroline County, VA)
- …the government energy goals. + Provides oversight; must be capable of troubleshooting and have the expertise to address operational problems. + Assumes supervisory ... diagrams, and technical manuals. + Proficiency in operating and troubleshooting protective relays, circuit breakers, transformers, switchgear, and other electrical… more
- Leidos (Chantilly, VA)
- …and capabilities, test proposed changes to production networks, and recreate troubleshooting scenarios to support the production enterprise network. + Schedule ... for Cisco, Brocade, and/or Juniper. + Hands-on experience implementing and troubleshooting standard routing protocols in a production network, such as Open… more