- Norstella (Richmond, VA)
- …usage metrics to identify opportunities to enhance existing capabilities and improve user adoption. + Collaborate with UI/UX designer to concept, refine, and ... validate improved workflows and user experiences. + Translate insights into clear requirements, epics,...experiences. + Translate insights into clear requirements, epics, and user stories for Product Owners and engineering teams. +… more
- Koniag Government Services (Chantilly, VA)
- …and services + Document, diagnose, escalate and/or resolve trouble tickets related to user access, business process, or user training. + Communicate frequently ... to users. + Provide excellent customer service by actively listening to user concerns, demonstrating empathy, and resolving issues efficiently and professionally. +… more
- Centene Corporation (Richmond, VA)
- …+ Implement the DEX Strategy that drives continuous improvements of the end user compute experience + Support planned and unplanned reporting efforts on status ... process for critical incidents and solution outages related to End User Technologies, ensuring timely resolution and effective communication with stakeholders +… more
- General Dynamics Information Technology (Fairfax, VA)
- …items. + Translate statutory, operational, and reporting needs into **clear user stories and acceptance criteria** . + Support **data governance coordination** ... **testing activities** , including test planning, validation of results, and user acceptance testing (UAT). + Produce and maintain **Agile artifacts** (backlogs,… more
- CACI International (Ashburn, VA)
- …Angular Developer** , driving the ambitious effort to migrate and rebuild user interfaces from legacy tech stacks like **Dojo** and platforms like **Salesforce** ... to transforming our existing systems and delivering a cutting-edge user experience to support the security of our borders....the security of our borders. + Assist in migrating user screens from existing applications to a robust and… more
- Insight Global (Petersburg, VA)
- …in a call center environment; clearly communicate technical solutions in a user -friendly, professional manner; provide one-on-one end- user training as needed; ... assist other technicians as call volume permits; assign more complex end- user problems to appropriate support groups; conduct hardware and software inventory… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- …Regression Testing: Ensure new changes don't break existing functionality. o User Acceptance Testing (UAT): Validate solutions against business requirements and end- ... user needs. o Performance & Load Testing: Assess system...Conduct exploratory, usability, and edge-case testing to ensure exceptional user experience. . Defect Management: Identify, document, and track… more
- Red River (Chantilly, VA)
- …clear communication during every interaction - phone, chat, or email. + Troubleshoot end- user issues related to email, MFA, VPN, and account access in Microsoft 365 ... laptop issues, including software errors, printer malfunctions, system slowness, and user profile problems. + Resolve basic network and connectivity problems such… more
- CVS Health (Richmond, VA)
- …involvement in requirements gathering, configuration support, data validation, and end- user testing across multiple learning technology initiatives. What You Will ... and deployment activities + Develop and maintain platform documentation including user guides, FAQs, and training materials **_Data Migration & Validation_** +… more
- ICF (Reston, VA)
- …and the satisfaction of our clients. **Your responsibilities include:** + **End- user Support:** Provide assistance to users in accessing and using ServiceNow. ... testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure… more