- Capital One (Richmond, VA)
- …include: Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution Monitor and respond quickly and ... effectively to tickets, calls, chats, or in-person service requests Interact with end users via soft phone or chat modules to resolve software and hardware issues Utilize Service Now as the ticketing tool to track and escalate tickets for end users Assist with… more
- Capital One (Mclean, VA)
- …responsible for acquisitions which includes our pre-approved offer and counter-offer user journeys; and the Customer Management systems that our customers use ... after they open an account with Capital One. We also manage several products across various segments of the Capital One business. An example is the CreditWise App that gives you 24/7 access to your free credit score and protects your data with biometrics and… more
- BAE Systems (Falls Church, VA)
- …for analysis. + Create Compelling Visualizations: Design and deliver dynamic, user -friendly dashboards and reports in PowerBI and Tableau, transforming complex ... datasets into clear, actionable insights for stakeholders **Required Education, Experience, & Skills** **6 years in data analytics, data engineering, or people analytics, with a focus on consulting or stakeholder-facing roles.** + Strong skills in data… more
- USAA (Chesapeake, VA)
- …bringing diverse perspective to leverage multiple ways of thinking while developing end- user focused process solutions. + Plans and coordinates the overall health of ... processes by developing control limits, monitoring key performance indicators, etc. + Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes. + Assists in identification of… more
- ICF (Reston, VA)
- …related discipline **Preferred Qualifications:** + Knowledge of power systems + Advanced user of Microsoft products, specifically Word and Excel **Working at ICF** ... ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can… more
- Prime Therapeutics (Richmond, VA)
- …meetings, assists with providing information regarding business requirements, and performs User Acceptance Testing + Serves as primary contact for external clients, ... vendors and Prime's Client Engagement team for requests and escalated issues; responsible for facilitating timely resolution + Identifies and implements improvements for existing Eligibility processes + Participates in peak season planning and execution + May… more
- Capital One (Mclean, VA)
- …development. + Focused on Users: You always start with the needs of the user , whether they are Capital One consumers or internal engineers before architecting a ... solution. **Key responsibilities:** + Articulate and evangelize a bold technical vision for your domain + Decompose complex problems into practical and operational solutions + Ensure the quality of technical design and implementation + Serve as an… more
- Guidehouse (Mclean, VA)
- …implement Power Platform based solutions satisfying customer requirements. + Conduct end- user training and create and maintain knowledge transfer documentation + ... Automate business processes with Power Apps and Power Automate; outputs will include data visualization and low code applications + Develop and continue to refine Power Platform implementation standards and tools + Present tailored demonstrations of the… more
- IBM (Reston, VA)
- …who thrives in lab settings and is excited about advancing cutting-edge SatCom user terminal technologies.Acts as the primary point of contact for the Agency for ... contract and operations needs and issues with authorization to make management-level decisions regarding the contract. Duties may include, but not limited to: * Ability to work in a laboratory environment, including handling, assembling, and testing RF… more
- Guidehouse (Mclean, VA)
- …policies + Manage incoming escalated tickets from the Service Desk for end user support regarding their Guidehouse issued laptops as well as the supported ... applications and policies installed on those devices + Manage cases with Microsoft support and other vendors to drive solutions to technical issues + Ensure that endpoint devices are patched and maintained at a minimum patch level to address vulnerabilities,… more
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