- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …all environments. Provide support on Incident bridge calls with emphasis on restoring service to users as quickly as possible, troubleshoot toward the resolution of ... Remedy. * Create, update and maintain Standard Operating Procedures, Technical User Guides, Troubleshooting Guides, and Customer Contact Database. Conduct quarterly… more
- Amazon (Arlington, VA)
- … Manager Enablement. This role will drive the content strategy to align with manager personas, leadership roles, and user needs, with the goal of informing ... Description The Content Strategist for Manager Development will be responsible for crafting and...application types and their UX patterns - Experience creating services and applications with multiple user touch… more
- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft. Belvoir, VA) (TS/SCI)at SMX(View all jobs) (https://www.smxtech.com/careers/) Fort Belvoir, VA SMX is actively seeking a **Senior Help ... Desk Manager ** for a full-time, on-site position at Ft. Belvoir....role involves overseeing the delivery of IT help desk services , managing IT help desk support, ensuring platform reliability… more
- CACI International (Sterling, VA)
- …other service providers, and Government leadership to ensure network services align with organizational goals and evolving mission needs. **Responsibilities** : ... the customer's business and the impact of the Network Services on its ability to succeed. + Support the...functions to manage the cross-functional processes required for seamless service delivery. + Directly support the Program Manager… more
- Iron Mountain (Richmond, VA)
- …expert, sustainable solutions in records and information management, digital transformation services , data centers, asset lifecycle management, and fine art storage, ... the client executive stakeholders. Helps shape the client executive thinking into the services / applications being delivered. Delivers guidance into the art of the… more
- BAE Systems (Reston, VA)
- …application packages to thick and virtual clients via Microsoft Endpoint Configuration Manager (MECM), Intune, and designated repositories. Ensures user profile ... join our team! BAE Systems is looking for a Systems Administrator Desktop Services to provide support to our government customer on an upcoming opportunity. Duties… more
- Insight Global (Springfield, VA)
- …of test results and configuration options. Works with ITS Business Unit Partners and the Manager of Digital End User Services around Demand Management ... resolution tickets and process. Demonstrated knowledge of Demand Management services (eg via Service Now, or similar)...knowledge of Demand Management services (eg via Service Now, or similar) around maintenance and product enhancements.… more
- NTT America, Inc. (Ashburn, VA)
- …through verbal or email follow up. + Provides corporate desktop support services including laptop imaging, printer support, user account administration and ... other hardware, software, telecom, and communication services with support from Service Desk Senior...inventory control. + Acts as communication coordinator and situation manager during any critical incidents call bridge events. +… more
- ICF (Reston, VA)
- …of DoD personnel worldwide. Our team is a leading provider of digital transformation services for Federal agencies. Our services focus on enabling agency mission ... of the legacy systems. The Lead Business Analyst also will work with the Program Manager and Technical Project Manager to codify and document the governance and… more
- V2X (Springfield, VA)
- …Service Management (ITSM) software suites such as BMC Remedy, ServiceNow, or HP Service Manager , for performing Service Desk related duties and ... respect, responsibility, and professionalism. We are hiring a great opportunity for an Service Desk Specialist - active TS/SCI clearance. This position will be based… more