- Systems Engineering Solutions Corporation (Alexandria, VA)
- …Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support , Tier 3 Server, Platform, and Network Infrastructure Support ... incident and problem resolution; service request management; infrastructure monitoring and support ; hardware and software lifecycle support ; and management of… more
- General Dynamics Information Technology (Quantico, VA)
- …None **Job Family:** Technical Support Services **Skills:** Help Desk Support ,IT End User Support ,IT Service Desk **Certifications:** Security+, ... VA. + Initiate and resolves service request/problem incidents + Consult with the user community to resolve technical problems and answer queries by telephone or… more
- Leidos (Fort Belvoir, VA)
- …role includes ensuring the optimal performance of the ArcGIS infrastructure, providing user support , and troubleshooting complex GIS issues. You will collaborate ... Leidos is seeking a **Sr.** **ArcGIS Administrato** **r** **in Fort Belvoir, VA** to support the DTRA Program. As a member of our high-performing team, you will be… more
- Bank of America (Richmond, VA)
- …as defined by the Product teams. Our Operations team is responsible for level-2 end- user support , code migration/release support as well as production ... changes to monitoring, alerting, and configuration. **Responsibilities:** + Maintain and support the ServiceNow platform while adhering to bank policies and… more
- General Dynamics Information Technology (Springfield, VA)
- …network and/or other collaboration devices . Experience providing customer service and end user support . Hands on experience troubleshooting and resolving A/V ... a career in application development, you'll make the end user 's experience your priority and we'll make your career...TS/SCI cleared **AV Systems Engineer** joining our team to support our intelligence customer in Springfield, VA. **HOW A… more
- Spectrum Comm Inc (Falls Church, VA)
- …leadership ability to manage priorities, coordinate escalations, and deliver high-quality end- user support in accordance with established service standards. Key ... Desk Technician serves as the primary point of contact for advanced technical support at a secure government facility in Jacksonville, Florida. This role provides… more
- CAI (Richmond, VA)
- …Bilingual (German/English) Service Desk Agent, you will be responsible for providing end user support to our clients utilizing excellent customer service skills. ... 6am-10am EST Monday - Friday.** **What You'll Do** + Provide generalIT end- user support + Utilize excellentcustomer serviceskills and exceed customers'… more
- ManTech (Herndon, VA)
- …service desk operation, leading IT support teams and delivering high-quality end- user support in enterprise or government environments. + Experience with ... Tier 0 - 2 (and select Tier 3) operations support . Additionally in this role you will work closely...that problems are resolved effectively to increase productivity and user satisfaction. **Responsibilities include, but are not limited to:**… more
- General Dynamics Information Technology (Quantico, VA)
- …Required:** None **Job Family:** Technical Support Services **Skills:** Help Desk Support ,IT End User Support ,IT Service Desk **Certifications:** CompTIA ... Track IT equipment and ensure database is up-to-date + Consult with the user community to resolve technical problems and answer queries by telephone or self-service… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- **General Summary** Provides remote Tier 1 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team ... of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, troubleshoot, and resolve Windows incidents. Carry out process workflows… more