- Airtable (New York, NY)
- …addressed and product feedback loops stay strong. This role reports to the Senior Manager, Technical Support and contributes to the broader maturity, quality, ... how work gets done. As a Manager of Technical Support , you'll lead a high-performing team responsible for resolving...for resolving complex, high-impact customer cases across Airtable's diverse user base. These cases span a range of product… more
- UHS (Binghamton, NY)
- …supervision; Entry level position. Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to and ... without needing to escalate to Tier 2 or 3 support . + Escalation: Identify and escalate more complex issues...Records incidents, cataloging them by symptoms and resolution. + User Communication: Provide clear and concise information to users… more
- MTA (New York, NY)
- Technology & Engineer Fellow, Client Support Job ID: 12446 Business Unit: MTA Headquarters Location: New York, NY, United States Regular/Temporary: Intern ... New York, NY 10004 Position Title: Technology & Engineer Fellow, Client Support Hourly Rate: $21.00 (Undergraduate) OVERVIEW OF DEPARTMENT: The IT Onboarding and… more
- Publicis Groupe (New York, NY)
- **Overview** **How You'll Make an Impact** We are seeking a senior individual contributor to serve as the sole leader of user experience and product design ... for personalization, journey orchestration, and monetization. You'll own everything from user research and prototyping to interface design and demo support… more
- SitusAMC (Albany, NY)
- …supporting technical implementation of our software including configuration, training, and test support . This role will fill a multitude of roles involving client ... develop them into subject matter experts for our products. This role will support implementation of new client engagements deploying the product, support … more
- Broadridge Financial Solutions (Edgewood, NY)
- …team are critical to meet client commitments. Requirements: In-house system support (IQ, RPM, WindowBooks), creating new user /groups/operator accounts. Conduct ... Broadridge is growing! We are currently recruiting a Production Support Analyst to join our dynamic Production Operations team...and Oral skills. Must be able to communicate with senior leadership Must be able to work in a… more
- JPMorgan Chase (New York, NY)
- …technology operations, impacting the core of our business services. As a Technology Support Lead in Electronic Trading Technology, you will play a leadership role in ... to identifying, troubleshooting, and resolving issues to ensure a seamless user experience. **Job responsibilities** + Lead teams of technologists that provide… more
- US Tech Solutions (New York, NY)
- …+ Begin to influence project, program, or product decisions by providing support to senior key decision makers (eg, facilitating workshops, crafting/delivering ... Collaborate with cross-functional colleagues to design and build desirable, accessible user experiences that both conform to industry accessibility standards such as… more
- CUNY (New York, NY)
- …such as user guides, FAQs, and video tutorials for widespread and efficient user support . + Perform other duties as assigned by the Associate Dean of ... major priority, CUNY SoM also seeks to enhance the recruitment and retention of senior leadership, faculty, and staff to more closely reflect the diversity of our… more
- Mount Sinai Health System (New York, NY)
- …10. Attend meetings and training to maintain skills and knowledge 11. Provide classroom support for end user Epic Training 12. Conduct workflow assessments and ... outreach and relationship management to identify opportunities for system improvements and user education 3. Provide direct customer service support to physician… more