- ASM Research, An Accenture Federal Services Company (Oak Ridge, TN)
- …and Common peripherals and communication services. + Assist users with VPN and virtual desktop infrastructure ( VDI ) troubleshooting, leveraging secure ... enterprise IT environments, including Windows, macOS, Microsoft 365, VPN, and VDI . + Strong troubleshooting skills across hardware, software, and networking… more
- ASM Research, An Accenture Federal Services Company (Oak Ridge, TN)
- …laptops) and other standard/future product suites. + Assist users with VPN and virtual desktop infrastructure ( VDI ) troubleshooting, leveraging secure ... remote access tools. + Maintain approved ticketing and tracking system to log, monitor, and document all user interactions, resolutions, escalations, and follow-ups. + Demonstrate analytical thinking in performing root cause analysis by efficiently diagnosing… more
- Tractor Supply Company (Brentwood, TN)
- …end user computing devices and services, including desktops, workstations, laptops, virtual machines, and associated services at the Store Support Center, ... customers to understand business requirements and needs to create multifaceted desktop environments based on varying criteria such as machine type, software,… more