- General Dynamics Information Technology (Offutt AFB, NE)
- …users. + Addresses escalations and coordinates with Business Relationship Manager and VMO . + Oversees the troubleshooting of complex issues and provides incident ... resolution for all related incidents requiring escalated support or subject matter expertise. + Uses enterprise operation platforms (ServiceNow), operational dashboards, and other collaborative tools to report on and manage tickets and performance. + Trains… more