- Intuit (Mountain View, CA)
- …a strategic, analytical thought leader to steer our Voice of Customer ( VoC ) program, which measures trends in customer sentiment and uncovers opportunities to ... data), particularly in a connected manner + 5+ years of experience leading CX/ VOC intercept survey programs (eg capturing metrics like CSAT, NPS, CES, open feedback)… more
- Envista Holdings Corporation (Pomona, CA)
- …and operating profit growth + Conducts proactive and in-depth market research, VOC , and technology scouting to build business cases to identify product ... experience; demonstrated success in all aspects of product management (ideation, VOC , business case, product development, EPA & FDA registrations, commercialization,… more
- Palo Alto Networks (Santa Clara, CA)
- …to ensure product vision is aligned across business unit leaders, IT, and R&D. + ** VoC , Analytics & Competitive Strategy** : Utilize Voice of the Customer ( VoC ) ... and advanced analytics, alongside competitive analysis, to inform the product roadmap, prioritize permanent fixes, and develop data-driven business cases for platform investments. + **Cross-Functional AI Orchestration** : Lead the effort to bridge business… more
- Palo Alto Networks (Santa Clara, CA)
- …customer self-service, and improve case deflection rates. + Customer Journey Mapping & VoC Integration: Utilize advanced analytics and Voice of the Customer ( VoC ... ) data to perform customer journey mapping. Manage the feedback loop with engineering to inform design and prioritize permanent root cause fixes. + Cross-Functional AI Orchestration: Bridge business needs with R&D, IT Architecture, and engineering. Drive the… more
- Gilead Sciences, Inc. (Foster City, CA)
- …Leadership** + Champion enterprise-wide CX transformation, including Voice of Customer ( VoC ) programs, journey mapping, and CX measurement frameworks. + Collaborate ... Familiarity with CX metrics (CES, CSAT, NPS) and processes (journey mapping, VoC programs). + **Digital & Health Tech Background:** Proven experience in health… more
- AbbVie (Irvine, CA)
- …of Global Pipeline Commercialization and Strategy, PRM. + Identifies the needs for VOC , generate a VOC strategy and leverages combination of market research, ... competitive intelligence, and KOL insights to inform and evolve strategy. + Provide commercial insights to the R&D team to make sure the development strategy matches the customer needs to secure success of the company in the future commercialization. + Manages… more
- Medtronic (Santa Rosa, CA)
- …and lagging indicators to enhance therapy awareness. Gather Voice of Customer ( VOC ) input for product development purposes and deliver in executable format to ... marketing strategies, including tracking of leading and lagging indicators; gathering VOC input for product development purposes, and delivering in executable format… more
- Michaels (Encinitas, CA)
- …Credit Cards and complete enrollments. + Educate customer on Voice of Customer ( VOC ) survey. + Assist with Omni channel processes, including Buy Online Pickup in ... Store (BOPIS) and Ship From Store (SFS) + Participate in the truck un-load, stocking and planogram (POGs) processes. + Complete merchandise recovery and maintenance. + Perform Store in Stock Optimization (SISO) and AD set duties as assigned. + Support shrink… more
- Michaels (Petaluma, CA)
- …Credit Cards and complete enrollments + Educate customers on the Voice of Customer ( VOC ) survey + Assist with Omni channel processes, including Buy Online Pickup in ... Store (BOPIS) and Ship From Store (SFS) + Participate in the truck unload, stocking, and planogram (POGs) processes + Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to… more
- J&J Family of Companies (Santa Clara, CA)
- …or market segments is preferred + Knowledge of marketing research and analysis, including ( VOC ) voice of the customer is required **Other:** + This role can be based ... out of Santa Clara, CA. or Cincinnati, OH. and may require up to 50% travel (International and Domestic) + The anticipated base pay range for this role is $173,000 to $299,000 + For candidates based out of the Bay Area, CA. the anticipated base pay range is… more