- Sunrun (CA)
- …and dynamic Director of Customer Care & Experience to champion the voice of our customers and drive continuous improvement across our customer interactions ... track record of implementing scalable solutions. **Responsibilities:** + Act as the " Voice of CX", raising key needs during planning + Work cross-functionally to… more
- The Walt Disney Company (Glendale, CA)
- …unique opportunity for someone passionate about building community and bringing the fan voice to life across some of the world's most beloved entertainment brands. ... and recommend fan engagement opportunities and UGC moments that reflect brand voice and align with ongoing initiatives + Social Trends Monitoring: Identify and… more
- NetApp (San Jose, CA)
- …priorities, platform strategy, and cloud transition roadmap + Serve as the voice of the customer to influence offer design, packaging, and monetization strategies ... and strategic partnerships + Customer Insights & Competitive Intelligence + Conduct voice of customer research, win/loss analysis, and competitive benchmarking + Use… more
- Google (Mountain View, CA)
- …Speech/audio (eg, technology duplicating and responding to the human voice ), reinforcement learning (eg, sequential decision making), ML infrastructure, or ... to push technology forward. At YouTube, we believe that everyone deserves to have a voice , and that the world is a better place when we share, and build community… more
- Microsoft Corporation (Mountain View, CA)
- We envision a world where every employee has a voice and every organization listens. The Employee Voice and Engagement (EVE) team drives workforce transformation ... via real-time feedback & intelligent, AI-powered insights for every leader and every organization. People want to be excited about their work, be connected to their company culture, understand how to succeed, and have the agency to help improve their team's… more
- CARMAX (Buena Park, CA)
- …calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction. ♦ Assist Customer ... at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. ♦ Maintain or exceed the CarMax guidelines for… more
- Cognizant (Sacramento, CA)
- …such as Contact Routing and CTI, Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Call Recording, Workforce Management and Quality Assurance for ... multi-channel contact management of voice , email, chat, SMS messaging, etc. to provide guidance, thought leadership and operational support as a highly skilled… more
- Ford Motor Company (San Francisco, CA)
- …that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford. **In this position ** Our Marketing, Sales & Service organization advances ... solutions that enhance sales & customer loyalty. Join us and be the eyes, ears & voice of Ford. **What you'll do ** + Provide customer support for all vehicle owners… more
- Revelyst (Stockton, CA)
- …of proven distribution supervisory experience is desired + Previous knowledge of voice replenishment and RF equipment a plus + Previous receiving experience ... in different functions + Active listening skills + Basic math, reading and voice comprehension is a must + Computer literate with experience using Microsoft office… more
- Humana (Sacramento, CA)
- …that are used to support Humana's members. The platforms consist of Nuance IVA, Voice of the Consumer Survey, Guidance Center Video Kiosk, as well as InMoment market ... not limited to): Omni-channel - "Queuing, routing, and experience", Softphone, Voice Authentication, Desktop Process Automation and Analytics, Speech Analytics, Call… more