- Intuit (Atlanta, GA)
- …and Mailchimp. This role requires a strategic, analytical thought leader to steer our Voice of Customer (VoC) program, which measures trends in customer ... improve quality of insights while reducing burden on the customer + Lead high visibility, complex projects - design...diagnose business trends, acting as an ambassador for the customer perspective + Work closely with analytics and engineering… more
- Liberty Utilities (Columbus, GA)
- Manager, Voice of the Customer Insights LU Service Corp. Joplin, MO, US, 64801Rawdon, Quebec, CA, J0K 1S0Columbus, GA, US, 31901Fall River, MA, US, ... goal outcome and how we achieve it. **Purpose** The Manager of Voice of the Customer is responsible for developing and executing Liberty's Market Research and … more
- Coinbase (Atlanta, GA)
- …teams building customer -facing tools that power our chat, email, and voice support channels. Collaborate with Product Managers to define and execute a strategy ... experiences. * Partner with Product and CX to use metrics, customer feedback, and voice -of- customer insights to improve quality and performance. * Provide… more
- Intuit (Atlanta, GA)
- …team of talented specialists, all while being deeply connected to the voice of the customer . **Responsibilities** **Key Responsibilities** **Leadership & People ... points, and translate insights into action. + Act as a customer advocate to ensure voice -of- customer is integrated into product and operational roadmaps.… more
- CARMAX (Savannah, GA)
- …incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction. + Assist ... all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. + Maintain or exceed the CarMax guidelines for … more
- Coinbase (Atlanta, GA)
- …by designing treatments that guide members to new products and features. * Translate voice of customer insights into roadmap changes in partnership with CB1 ... team drives strategy, planning, and execution for the Global Customer Support (GCS) organization, operating at the intersection of...your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the… more
- Deloitte (Atlanta, GA)
- …Strategy + Work with business stakeholders to translate their objectives into VOC ( Voice of Customer ) solutions, journey maps, and actionable roadmaps. + ... Customer Experience Management Consultant, Qualtrics/Medallia Our Deloitte Customer team empowers organizations to build deeper relationships with customers… more
- Intuit (Atlanta, GA)
- …world-class customer experiences through our partner network. As a key advocate and voice for customer and expert needs, you will play a crucial role in ... **Overview** Join the Intuit Customer Success team as a Principle Service Delivery...and deliver differentiation in the market. Our approach to customer success is ever-evolving and always focused on achieving… more
- Sage (Atlanta, GA)
- …Sage Intacct solutions and module add-ons * Help drive Product Management roadmap through the voice of the Customer * Work alongside Customer Strategy & ... Customer Success Advocate Job Description: We are seeking a Customer Success Advocate (CSA) to join our dynamic Customer Success team. This role focuses on… more
- Microsoft Corporation (Atlanta, GA)
- …and supporting key customer projects on Azure. You will also act as the voice of the customer within Azure to escalate problems and to drive prioritization ... of the fastest-growing team within Microsoft Azure Engineering? Are you constantly customer -obsessed, and focused on enhancing customer experience? Are you… more