- Cognizant (Atlanta, GA)
- …with cross-functional teams to gather requirements, define user stories, and act as the voice of the customer throughout the product lifecycle. * Serve as ... Enrollment platforms, aligning initiatives with business goals, regulatory requirements, and customer needs. * Prioritize features and enhancements based on business… more
- Amazon (Atlanta, GA)
- …that is updated and reviewed with senior leadership semi-annually. - Bring the Voice -of-the- customer to the product teams to help influence product roadmaps, ... including Kindle, Echo, Fire TV, Fire Tablets, eero and more. We anticipate customer and partner needs, meet our customers where they shop, and engage throughout… more
- Truist (Atlanta, GA)
- …and compliance needs into product vision, outcomes, and backlogs. . Serve as the voice of the customer (internal developers, operators, and security teams) to ... a product culture within a platform organization-one that emphasizes customer empathy, measurable outcomes, product-market fit, and long-term sustainability. You… more
- Cardinal Health (Atlanta, GA)
- …efficiently migrate to Salesforce.com + Work closely with IT team to act as the voice of the customer and provide feedback on requirements and functionality + ... to maximize the business value of the technologies and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions… more
- Cushman & Wakefield (Peachtree Corners, GA)
- …experiences in the workplace. * Collaborate with cross functional teams to obtain Voice of the Customer data (quantitative and qualitative) to capture service ... * Responsible for delivering results related to all employee experience and customer satisfaction KPIs. KEY COMPETENCIES 1. Competency in Microsoft Office Suite… more
- Vontier (Atlanta, GA)
- …as Focused Prioritization Planning, Value Stream Mapping, Standard Work, and Kaizen. + Customer -Centricity: Apply Voice of the Customer insights to ... prioritize high-value programs. + Rapid Decision-Making: Enable fast, transparent decisions through clear governance and data-driven insights. + Growth Mindset: Champion continuous improvement and innovation across the portfolio. + Communication: Clearly… more
- Honeywell (Duluth, GA)
- …needs, that engage potential users and stakeholders; strong capabilities in representing the voice of the customer during the MES implementation to ensure ... alignment with user needs and expectations; skills in gathering customer feedback and translating it into actionable insights for product enhancement; project… more
- Steampunk (Atlanta, GA)
- … customer pain points and identify enterprise opportunities. You will serve as the voice of the customer , making sure their needs are considered and met ... within a proposed solution. **Contributions** **Responsibilities** **:** + Participatein all aspects of discovery tounderstand:client missionandgoals;stakeholders,usersand their ecosystems; current state journeys; user segments; program and project objectives… more
- Global Industrial (Buford, GA)
- …SOPs and documentation related to tool usage, configurations, and operational processes. 5. Voice of the Customer & Feedback Integration * Partner with QA ... and VOC teams to analyze NPS, CSAT, survey results, and social sentiment. * Recommend process or coaching changes based on VOC findings. 6. Team Enablement & Process Excellence * Create and maintain operational playbooks, SOPs, and best practices. * Conduct… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …third-party review sites This role plays a critical part in understanding voice -of-the- customer feedback and translating insights into actions that maintain and ... enhance brand reputation. As part of the Performance Marketing team, the Reputation Specialist will collaborate with internal stakeholders, agency partners, and patient-facing teams to ensure timely, compliant, and empathetic engagement. Due to regular… more