- Intuit (New York, NY)
- …and Mailchimp. This role requires a strategic, analytical thought leader to steer our Voice of Customer (VoC) program, which measures trends in customer ... improve quality of insights while reducing burden on the customer + Lead high visibility, complex projects - design...diagnose business trends, acting as an ambassador for the customer perspective + Work closely with analytics and engineering… more
- Liberty Utilities (Newburgh, NY)
- Manager, Voice of the Customer Insights LU Service Corp. Joplin, MO, US, 64801Rawdon, Quebec, CA, J0K 1S0Columbus, GA, US, 31901Fall River, MA, US, ... goal outcome and how we achieve it. **Purpose** The Manager of Voice of the Customer is responsible for developing and executing Liberty's Market Research and … more
- MUFG (New York, NY)
- …which provide insights that ensure the high availability and performance of critical Voice systems + ** Customer Engagement** : Consult with business partners to ... **Do you want your voice heard and your actions to count?** Discover...the engineering and support of the MUFG Teams Calling Voice environment, leading the performance management insights, and ensuring… more
- Coinbase (Albany, NY)
- …teams building customer -facing tools that power our chat, email, and voice support channels. Collaborate with Product Managers to define and execute a strategy ... experiences. * Partner with Product and CX to use metrics, customer feedback, and voice -of- customer insights to improve quality and performance. * Provide… more
- Coinbase (Albany, NY)
- …by designing treatments that guide members to new products and features. * Translate voice of customer insights into roadmap changes in partnership with CB1 ... team drives strategy, planning, and execution for the Global Customer Support (GCS) organization, operating at the intersection of...your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the… more
- LinkedIn (New York, NY)
- …+ Interpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teams . + Expedite technical and purchase-related ... by the business needs of the team. The Senior Customer Success Manager (CSM) partners closely with their assigned...will be tasked with: + Serving as a Customer champion and advocate + Helping Customers realize value… more
- Nestle (Holbrook, NY)
- …between sales and marketing as well as other cross functional partners by providing voice of customer . This person also needs to be effective in influencing ... of health and nutrition for patients and consumers. **POSITION OVERVIEW:** The Customer Strategy Manager is responsible for driving achievement of forecast, budget… more
- Snap Inc. (New York, NY)
- …work streams and cross-functional collaboration (internally and externally). + Act as voice of customer for product improvement initiatives, working closely with ... way to share a moment! We're looking for a Customer Success Specialist to join Snap Inc! As a...to join Snap Inc! As a member of Snap's Customer Success team you'll focus on scaled account management,… more
- Northeast Shared Services (Schenectady, NY)
- …Market Intelligence business unit and plays a key role in representing the voice of the customer in broader marketing and communications decisions. ESSENTIAL ... Customer Rep - Social Media Dec 8, 2025...of courteous and professional communication that aligns with brand voice and corporate messaging initiatives; serve as a primary… more
- M&T Bank (Buffalo, NY)
- …Buffalo, NY , Baltimore, MD or Wilmington, DE **Overview:** Serves as owner for the ** Customer 360 platform** by representing the voice of the customer and ... backlog based on the overall product vision and strategy. + Represent the voice of the customer within the team and convey story details to the team; make… more