- Sprinklr (TX)
- …environment. You will own the execution, and continuous improvement of all customer voice implementations, from onboarding through go-live, ensuring technical ... and an outstanding customer experience. You will act as the Sprinklr Voice SME across deployments, while building scalable processes to support growth and drive … more
- Baylor Scott & White Health (Dallas, TX)
- **JOB SUMMARY** We're seeking a strategic and data-driven Senior Analyst to join our Voice of Customer (VoC) Program team at Baylor Scott & White Health in the ... DFW area, this position is hybrid. **ESSENTIAL FUNCTIONS OF THE VOICE OF CUSTOMER SENIOR ANALYST** **Program Strategy, Execution and Integration:** + Execute and… more
- CARMAX (Austin, TX)
- …incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction. + Assist ... all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. + Maintain or exceed the CarMax guidelines for … more
- Amazon (Irving, TX)
- …organization, we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products' lifecycle ... require the ability to build relationships and capture and synthesize the voice of the customer . Typically owning either a full program or a program region, the… more
- Amazon (Irving, TX)
- …organization, we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products' lifecycle ... require the ability to build relationships and capture and synthesize the voice of the customer . Typically owning either a full program or a program region, the… more
- CARMAX (Houston, TX)
- …service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. ♦ Meet or exceed CarMax guidelines for ... way your career should be! **General Summary:** Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and… more
- Comerica (Dallas, TX)
- …process, buyer/user personas and use scenarios; develop solution requirements; represent voice of customer throughout requirements, design and development ... product(s) is relevant, sold properly, and is managed to a positive customer experience as it relates to sound infrastructure and integrity levels. Responsible… more
- Meta (Austin, TX)
- …and statistical analysis methods, proficiency in using SQL 12. Experience working with Customer Experience or Voice -of- Customer metrics (NPS, CSAT, etc.), ... **Summary:** As a CX Analyst Lead at Reality Labs' Customer Experience (CX) team, you'll be part of a...of a global team that unlocks the power of customer feedback and insights to drive customer … more
- Savers | Value Village (El Paso, TX)
- …the appropriate departments, using basic problem-solving skills. This position reports to the Voice of Customer manager and has no direct reports. **Essential ... **Description** **Job Title: Customer Service Specialist II** **Candidate must reside in...on:** Support Savers mission and vision by providing exceptional customer service responding to inquiries from internal and external… more
- Microsoft Corporation (Austin, TX)
- …Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering ... will drive resolution of critical and complex problems, support key customer projects on Azure, and be the voice of the customer within Azure. In this role,… more
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