- Sprinklr (TX)
- …environment. You will own the execution, and continuous improvement of all customer voice implementations, from onboarding through go-live, ensuring technical ... and an outstanding customer experience. You will act as the Sprinklr Voice SME across deployments, while building scalable processes to support growth and drive … more
- CARMAX (Austin, TX)
- …incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction. + Assist ... all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. + Maintain or exceed the CarMax guidelines for … more
- Amazon (Irving, TX)
- …organization, we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products' lifecycle ... require the ability to build relationships and capture and synthesize the voice of the customer . Typically owning either a full program or a program region, the… more
- Amazon (Dallas, TX)
- …organization, we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products' lifecycle ... require the ability to build relationships and capture and synthesize the voice of the customer . Typically owning either a full program or a program region, the… more
- Amazon (Dallas, TX)
- …organization, we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products' lifecycle ... require the ability to build relationships and capture and synthesize the voice of the customer . Typically owning either a full program or a program region, the… more
- Meta (Austin, TX)
- …and statistical analysis methods, proficiency in using SQL 12. Experience working with Customer Experience or Voice -of- Customer metrics (NPS, CSAT, etc.), ... **Summary:** As a CX Analyst Lead at Reality Labs' Customer Experience (CX) team, you'll be part of a...of a global team that unlocks the power of customer feedback and insights to drive customer … more
- Comerica (Dallas, TX)
- …process, buyer/user personas and use scenarios; develop solution requirements; represent voice of customer throughout requirements, design and development ... product(s) is relevant, sold properly, and is managed to a positive customer experience as it relates to sound infrastructure and integrity levels. Responsible… more
- Savers | Value Village (El Paso, TX)
- …the appropriate departments, using basic problem-solving skills. This position reports to the Voice of Customer manager and has no direct reports. **Essential ... **Job Title: Customer Service Specialist II** **Candidate must reside in...on:** Support Savers mission and vision by providing exceptional customer service responding to inquiries from internal and external… more
- Microsoft Corporation (Houston, TX)
- …Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering ... will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role,… more
- Michaels (TX)
- …and Private Label Credit Cards and complete enrollments + Educate customers on the Voice of Customer (VOC) survey + Assist with Omni channel processes, including ... Store - AUS-ROUND ROCK, TX Deliver friendly customer service, help customers shop our store, and...Type of experience the job requires** + Retail and/or customer service experience preferred **Physical Requirements** **Work Environment** +… more
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