- Eliassen Group (Austin, TX)
- …+ Set the product roadmap and vision, driving value realization by translating the customer voice and needs into product features, specifically for MS Teams. + ... Work with teams to design and deliver products to customers, ensuring MS Teams is effectively integrated and utilized. + Own and prioritize the backlog of user stories that squad members will use to inform their work, with a focus on MS Teams-related tasks. +… more
- Cushman & Wakefield (Plano, TX)
- …suggestions from employees are addressed and conduct follow-up, if needed. + Obtain voice of the customer data (quantitative and qualitative) to capture service ... needs. Share information with leadership and cross functional teams. + Help support return to work safety guidelines, best practices, and standards for employees and cross-functional service teams. + Organize and assist internal meetings and events as… more
- Ascension Health (Austin, TX)
- …on priorities. + Remarkable ability to solve complex problems while representing the voice of the customer combined with proven track record of recognizing ... when to escalate challenges based on potential impact or political sensitivity. + Competence in persuasion, negotiation and influence in all types of settings; ability to serve as the advocate for both business partners and the technology community. +… more
- ITW (Houston, TX)
- …evaluate performance + Focuses on both process and results measures + Incorporates " voice of the customer " on all process improvement activities **Teamwork** + ... Balances team and individual responsibilities + Exhibits objectivity and openness to others' views + Supports everyone's efforts to succeed **Leadership** + Creates and effectively communicates a compelling vision for the business and aligns his/her team and… more
- HCA Healthcare (Dallas, TX)
- …met and accepts constructive feedback + Speaks with a pleasant, professional phone voice and provides superior customer service to create an exceptional patient ... experience. + Documents caller information and outcomes in a relational database system in accurately and as prescribed by current standards and policies + Maintains confidentiality, HIPAA and PHI compliance + Communicates appropriately and clearly with… more
- Comcast (Dallas, TX)
- …VPN), Networking Protocols (with an emphasis on Layers 1,2, & 3), Customer Premise Equipment ( voice & data), Cybersecurity, Business Continuity/Disaster Recovery ... businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships. Actively seeks ways to promote… more
- Chewy (Richardson, TX)
- …critical in supporting our enterprise-wide Omnichannel migration initiative, delivering seamless customer experiences across voice , email, and chat channels. As ... actions, and routing strategies + Own end-to-end technical delivery of customer communication experiences + Analyze real-time and historical contact center data… more
- IBM (Austin, TX)
- …* Ability to influence product strategy and roadmap decisions by serving as the voice of the market and customer within cross-functional teams * Metrics-driven ... and experts, measured by new signings, retention rates, average customer value, market segment share, win loss rate, analyst...drive demand for the offerings * Stay active in customer conversations at events or in the field and… more
- Justworks (Austin, TX)
- …effectively communicate its value proposition to potential customers. + Advocate for the Customer : Be the voice of our future customers, suggesting innovative ... ideas to improve the customer experience and advocating for product development internally. + Expand Your Territory: Research and establish a dominant presence in… more
- UTMB Health (Galveston, TX)
- Benefits Customer Service Representative - HR Shared Services **Galveston, Texas, United States** **New** Business, Managerial & Finance UTMB Health Requisition # ... High School diploma or equivalent with 2 years experience in customer service **Preferred Qualifications:** + Benefits experience a plus. + Bachelor's… more