- Cengage Group (Boston, MA)
- …and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these ... in a variety of styles and settings clearly and effectively + Exhibits customer service and leadership skills to persuade and steer teams toward desired outcomes… more
- Wayfair (Boston, MA)
- …and planning skills, highly motivated, detail oriented, collaborative, self-motivated, customer oriented mindset, a high sense of urgency and problem-solving ... guide us as we build a better Wayfair - and world - for all. Every voice , every perspective matters. That's why we're proud to be an equal opportunity employer. We… more
- Pegasystems (Boston, MA)
- …execution for major Customer Service opportunities, utilizing the latest Pega Customer Service features including Voice AI, Dynamic Case Management, and ... Service methodology, Agentic AI developments, and competitive positioning in the customer service landscape + Understand Pega's analyst positioning and industry… more
- Wayfair (Boston, MA)
- …our Boston office, you will work on a four-member team (with 1-2 analyst direct reports) and collaborate with cross-functional teams to drive optimal financial ... levers such as promotional pricing and investment strategies to balance customer acquisition and profitability. + Strategic Planning and Forecasting: Partner with… more
- Wayfair (Boston, MA)
- …weekends depending on business needs. We are Wayfair. We deliver a best-in-class customer experience in the furniture and home space because of people like you, ... fast-paced environment. We are looking for a talented GSOC analyst to join our newly formed Global Corporate Security...better Wayfair - and world - for all. Every voice , every perspective matters. That's why we're proud to… more
- Unity Technologies (Boston, MA)
- …services to ensure successful execution. Deliver retros with adoption and revenue insights. + Voice of Customer and Market Insights - Represent the customer ... Unity's product positioning and go-to-market strategy across verticals, organized by customer personas - from highly technical developers to visionary designers to… more
- Coinbase (Boston, MA)
- …Attendance is expected and fully supported. As a Treasury & Banking Operations Analyst , you'll join a high-performing global team of payment professionals whose work ... Conduct research for escalated payment issues and strategically resolve customer issues as needed. * Review daily unapplied funds...your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the… more
- WATTS (North Andover, MA)
- …sales and technical presentations. + Travel required for learning and understanding the Voice of the Customer (VOC). + Develop relationships with all ... channels - distribution, contractor, end-user, specifying engineers,etc. + Project Management-Product Analyst skill set + Believes in customer -centric and… more
- Coinbase (Boston, MA)
- …Crime Compliance models-including Transaction Monitoring, Sanctions Screening, and Customer Risk Score (CRS)-leveraging cutting-edge AI and machine learning ... * Coordinate cross-functional teams including Engineering, Compliance, Data Engineering and Customer Experience *What we look for in you (ie. job requirements):*… more
- Coinbase (Boston, MA)
- …doing (ie. job duties):**.* Analytics engineer is a hybrid Data Engineer/Data Scientist/Business Analyst role that has the expertise to understand data flows end to ... we expect you to have the following skills: * * Customer Support Data Experience: *Familiarity with data elements and...your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the… more