- Cardinal Health (Boston, MA)
- …and facilitate development of tools to enable proactive review of contract pricing, from a customer or supplier lens, to improve VOC ( Voice of Customer ), VOS ... suppliers and select key customers with the goal of improving VOM ( Voice of Manufacturer) and VOS ( Voice of Sales) scores + Helps direct team members to solve… more
- Wayfair (Boston, MA)
- …learn production workflows, processes and adopting systems best practices + Strong customer service and organizational skills while keeping attention to detail. + ... better Wayfair - and world - for all. Every voice , every perspective matters. That's why we're proud to...better Wayfair - and world - for all. Every voice , every perspective matters. That's why we're proud to… more
- Oracle (Boston, MA)
- …Tour sessions, and major event narratives with compelling content and visuals. **6. Analyst Relations & Customer Advocacy** + Contribute directly to shape and ... This role requires deep collaboration across Product Management, Campaigns, Sales, Analyst Relations, and Field Marketing to ensure Oracle's analytics story is… more
- Wayfair (Boston, MA)
- …has to regularly make tactical decisions to influence revenue trends and improve the customer experience, and also needs to keep a tight pulse on progress along ... we require a deep understanding of trends in internal performance indicators, customer health and competitive developments. Wayfair's Business Trends team is the… more
- Oracle (Boston, MA)
- …and trend analysis to inform product strategy and roadmap. . Be the " voice of the customer ", synthesizing feedback into actionable recommendations for ... marketing, and sales, with a mandate to craft compelling narratives, arm customer -facing teams with unbeatable competitive insights, and accelerate adoption of OCI's… more
- Coinbase (Boston, MA)
- …connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization plays an imperative role in achieving our ... team is dedicated to eliminating compliance challenges, empowering our customer experience via self-service and automation, and optimizing ...to build an effortless experience. As a Senior Data Analyst on our team, you will own and drive… more
- Coinbase (Boston, MA)
- …doing (ie. job duties):**.* Analytics engineer is a hybrid Data Engineer/Data Scientist/Business Analyst role that has the expertise to understand data flows end to ... we expect you to have the following skills: * * Customer Support Data Experience: *Familiarity with data elements and...your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the… more
- Pegasystems (Waltham, MA)
- … Service solutions. This will be integrated into various components like Chat and Voice bots and Customer Service Representative Desktops. **What You'll Do at ... hands-on contributions and thought leadership. **Pega Offers You:** + Gartner Analyst acclaimed technology leadership across our categories of products + Continuous… more
- Bright Horizons (Newton, MA)
- …will be responsible for defining product vision, gathering and prioritizing customer and business requirements, and working cross-functionally to deliver innovative ... collaboration with cross-functional teams including engineering, design, marketing, and customer success. Strong communication skills and the ability to distill… more
- Wayfair (Boston, MA)
- …from operations, administration, and finance to drive a best in class customer experience. Work collaboratively with these partners to identify areas for focus ... in the organization. + Strong leadership ability. A hands-on analyst and team player that can inspire/mentor staff members....better Wayfair - and world - for all. Every voice , every perspective matters. That's why we're proud to… more