- Cengage Group (New York, NY)
- …their dreams through education. **Our culture values inclusion, engagement, and discovery** Our business is driven by our strong culture, and we know that creating ... employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to...of styles and settings clearly and effectively + Exhibits customer service and leadership skills to persuade and steer… more
- MongoDB (New York, NY)
- …steward of our brand reputation. This role helps drive media and analyst relations, crisis and reputation management, executive messaging, social and influencer ... messages across all external channels, including PR, executive communications, analyst relations, social media, influencer marketing, executive keynotes, and digital… more
- City of New York (New York, NY)
- …The New York City Employees' Retirement System is recruiting for one (1) Full-Time Customer Experience Analyst . Reporting to the CX Lead, the CX Analyst ... action planning. - Collaboration: Work closely with NYCERS Communications, Business Operations, Innovation and Transformation, IT and Customer...stays competitive and meets customer expectations. - Customer Advocacy: Act as the voice of… more
- TD Bank (New York, NY)
- …experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we ... skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to… more
- City of New York (New York, NY)
- …knowledge and expertise. - Managing the User Support area of the Finesse Interactive Voice Response (IVR) by working with other FISA-OPA units and the Office of ... and apply analysis to optimize call center efficiency and enhance customer experience. - Reviewing incident reports resulting from user programmatic problems,… more
- Unity Technologies (New York, NY)
- …and Industry Segmentation - Lead a PMM team organized by industry and customer persona (eg, Industrial Developer, Designer, Business Lead). Use qualitative and ... execution. Deliver retros with adoption and revenue insights. + Voice of Customer and Market Insights -...skills - able to engage executives, technical developers, and business stakeholders alike. + Travel readiness for customer… more
- Coinbase (Albany, NY)
- …be doing (ie. job duties):**.* Analytics engineer is a hybrid Data Engineer/Data Scientist/ Business Analyst role that has the expertise to understand data flows ... Engineering team bridges the gap between data engineering, data science, and business analytics by building scalable, impactful data solutions. We transform raw data… more
- IBM (New York, NY)
- …rates, average customer value, market segment share, win loss rate, analyst ranking, and social influence. Your primary responsibilities include: Act as the ... are on the forefront of groundbreaking change - improving business , society, and the human condition. As a leader...product strategy and roadmap decisions by serving as the voice of the market and customer within… more
- American Express (New York, NY)
- …team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network ... as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact,...the Role** This newly created role of PMO Associate / Analyst , Enterprise Payments Program Management is an exciting opportunity… more
- American Express (New York, NY)
- …leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment. The Global Commercial Services ... as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact,...Marketing team (GCSM) is responsible for making business membership essential by creating and delivering world class… more