- Palo Alto Networks (Santa Clara, CA)
- …Mapping & VoC Integration: Utilize advanced analytics and Voice of the Customer ( VoC ) data to perform customer journey mapping. Manage the ... IT Business Analyst, you will be the strategic force transforming our Customer Support operations through AI, focusing on maximizing efficiency and delivering… more
- Siemens Energy (Los Angeles, CA)
- …support Sales activities. + Support leadership in the collection of voice of customer ( VOC ) data to help advance new product development, product ... and execute business territory plans. + Ensure proper utilization of customer relationship management software (CRM-Salesforce) **What You Bring** + Bachelor's… more
- Intuit (Mountain View, CA)
- …Quickbooks and Mailchimp. This role requires a strategic, analytical thought leader to steer our Voice of Customer ( VoC ) program, which measures trends in ... teams to marry survey data with other data sources (eg customer behavioral data...a connected manner + 5+ years of experience leading CX/ VOC intercept survey programs (eg capturing metrics like CSAT,… more
- Liberty Utilities (Apple Valley, CA)
- … data insights. + Support the Manager of Data Analytics and Manager Voice of Customer with process design and workshops to jointly improve Liberty's ... Manager, Voice of the Customer Insights LU... establishes as robust market research portfolio that uses data for insights. Business leaders across Liberty will be… more
- Intuit (San Diego, CA)
- …involves conducting journey mapping to pinpoint friction points and acting as the customer 's voice by utilizing insights from surveys, interviews, and engagement ... customer needs.** + **Research:** **Apply market research and VoC insights to strategize and resolve barriers when defining...and problem-solving skills, with a proven ability to use data for customer insights, ROI analysis, and… more
- J&J Family of Companies (Santa Clara, CA)
- …that yield actionable insight and accelerate outcomes. + Voice of Customer → Product: convert VoC into shipped product/workflow improvements with Product, ... at https://www.jnj.com **Job Function:** Sales Enablement **Job Sub** **Function:** Customer Success Management **Job Category:** Professional **All Job Posting… more
- ITT (Valencia, CA)
- …communication, realistic commitments, accurate information, and positive results. + Serve as the voice of the customer ( VOC ) internally, track and present ... **ITT Cannon, Enidine, Aerospace Controls** and **kSARIA.** **Position Summary** The Customer Service Manager (CSM), under the direction of the Director(s) of… more
- Palo Alto Networks (Santa Clara, CA)
- …leaders, IT, and R&D. + ** VoC , Analytics & Competitive Strategy** : Utilize Voice of the Customer ( VoC ) and advanced analytics, alongside competitive ... the Senior Product Leader defining and executing the vision for our AI-first Customer Support platform. You strategically own the roadmap for key technologies like… more
- Datavant (Sacramento, CA)
- …from complexity and enabling teams to do their best work together. **Key Responsibilities** ** Voice of Customer & Insight Alignment** + **Develop Voice of ... Datavant is a data platform company and the world's leader in...organization builds and communications products that are informed by customer insight, executed efficiently, and understood by the market.… more
- Gilead Sciences, Inc. (Foster City, CA)
- …for execution. **Enterprise CX Leadership** + Champion enterprise-wide CX transformation, including Voice of Customer ( VoC ) programs, journey mapping, and ... pillar-CX, Digital Health & AI Solutions-that will redefine patient and customer experiences across the healthcare ecosystem. This initiative strengthens our… more