- White Cap (Norcross, GA)
- …and human interactions to improve customer journeys across channels. Leverages Voice -of-the- Customer ( VoC ), Voice -of-the-Field (VoF), surveys, and ... customer -centric strategies, implementing experience improvement programs, and leveraging data -driven insights to guide business decisions. It combines deep… more
- CARMAX (Savannah, GA)
- … service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer ( VoC ) processes. + Maintain or exceed the CarMax ... a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer ...guidelines for customer satisfaction. + Read, interpret and transcribe … more
- CARMAX (Buford, GA)
- … service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer ( VoC ) processes. ♦ Meet or exceed CarMax ... guidelines for customer satisfaction. ♦ Read, interpret and transcribe data in order to maintain accurate records. ♦ Intermediate computer skills, including… more
- Wolters Kluwer (Kennesaw, GA)
- …product documentation and roadmaps. + Represent the voice of the customer through direct engagement and VOC activities. + Oversee the day-to-day ... + Strategic Thinking- Ability to align product initiatives with business goals. + Customer -Centric Mindset - Experience in VOC activities and customer … more
- Global Industrial (Buford, GA)
- …SOPs and documentation related to tool usage, configurations, and operational processes. 5. Voice of the Customer & Feedback Integration * Partner with QA ... and ensure initiatives deliver measurable impact. 3. Reporting & Data Analysis * Develop and own regular reports and...and VOC teams to analyze NPS, CSAT, survey results, and… more
- Coinbase (Atlanta, GA)
- …problems. * Build and operationalize a long-term strategy for risk based on customer feedback and VOC , including engagement models, deflection pathways, and ... get 80% of the impact * Identify and analyze data , customer feedback and trends to identify...your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the… more
- Wolters Kluwer (Kennesaw, GA)
- …AI applications in the product Customer , Usage & Data Insight + Lead customer discovery, user research, and VOC ( Voice of Customer ) activities to ... Tax & Accounting division is seeking a strategic, commercially minded, and customer -focused Senior Product Manager to drive the product strategy, roadmap, delivery, … more
- Synchrony (Alpharetta, GA)
- …updates and value-added analysis to Executives, GMs, and sales leadership. + Monitor voice of customer ( VOC ) gathering insights regularly and partner ... visitation and sales strategies. This leadership role focuses on leveraging data analytics and technology to drive provider growth, optimize sales performance… more
- AGCO Corporation (Duluth, GA)
- …for operator systems. + Conduct market research and competitive benchmarking. Lead Voice of Customer ( VOC ) initiatives, including operator interviews ... innovation of operator-focused technologies. This role ensures brand differentiation, customer -centricity, and market competitiveness by overseeing HMI systems, comfort… more
- ITW (Tucker, GA)
- …in the development and execution of product strategies and roadmaps by gathering and analyzing Voice of the Customer ( VOC ) insights. + Support stage gate ... technical data sheets, and web content. + Complete customer data requests, including templates for product introductions, discontinuations, data … more