- Siemens Energy (Chicago, IL)
- …support Sales activities. + Support leadership in the collection of voice of customer ( VOC ) data to help advance new product development, product ... and execute business territory plans. + Ensure proper utilization of customer relationship management software (CRM-Salesforce) **What You Bring** + Bachelor's… more
- Crate & Barrel (Northbrook, IL)
- …shaping the company's understanding of the customer journey. This role owns the Voice of the Customer ( VOC ) program, transforming complex customer ... Experience + Strategic Leadership: Own and evolve the enterprise-wide Voice of the Customer ( VoC )...5-7 years of experience in customer experience, voice of the customer , data … more
- Deloitte (Chicago, IL)
- …VOC Strategy + Work with business stakeholders to translate their objectives into VOC ( Voice of Customer ) solutions, journey maps, and actionable ... Sprinklr. + Experience in client-facing consulting or advisory roles. + Exposure to VOC strategy, customer journey mapping, or analytics program delivery. +… more
- UKG (Springfield, IL)
- …Technical & Analytical Skills + 3+ years of hands-on experience with CX analytics or Voice of Customer ( VoC ) platforms such as Medallia, Qualtrics, or ... Experience Intelligence team. In this role, you will leverage customer data , feedback, and behavioral insights to...journey. You'll collaborate with cross-functional partners to bring the customer 's voice into every decision and help… more
- Elkay (Downers Grove, IL)
- …will gain hands-on experience in new product development, market insight generation, and voice of customer ( VOC ) development while contributing to strategic ... + Assist in gathering and analyzing market insights, competitive data , and customer feedback. + Participate in...support, product requirements, and cross-functional collaboration. + Contribute to VOC ( Voice of Customer ) initiatives… more
- CH Robinson (Chicago, IL)
- …best-in-class customer experience by cultivating trust, aligning goals, and translating the voice of the customer ( VOC ) into actionable strategies. As an ... a dynamic internship opportunity within Robinson Managed Solutions (RMS) in the Customer Success Organization. This paid internship is designed to gain hands-on… more
- Edwards Lifesciences (Naperville, IL)
- …Enablement & Field Support** + Create sales tools tailored to key customer groups, including clinical data summaries, reimbursement guides, and competitive ... reimbursement changes, and emerging technologies. + Conduct competitive analysis and voice -of- customer research to inform product positioning and lifecycle… more
- The Hartford (Naperville, IL)
- …of Generative and Agentic AI capabilities to transform business processes and services. + Puts Voice of Customer ( VOC ) and Voice of the Employee ... activities relative to leveraging Generative and Agentic AI, Predictive Analytics, Data Science, and Machine Learning. Key accountabilities of the position are… more
- Coinbase (Springfield, IL)
- …problems. * Build and operationalize a long-term strategy for risk based on customer feedback and VOC , including engagement models, deflection pathways, and ... get 80% of the impact * Identify and analyze data , customer feedback and trends to identify...your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the… more
- Edwards Lifesciences (Naperville, IL)
- …and to predict/drive future needs for current and future customers + Collect and interpret voice of customer ( VOC ) in order to define market requirements and ... Educate and inform cross-functional teams on program performance. + Translate data insights into actionable strategies that enhance customer experience… more
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