- Baylor Scott & White Health (Dallas, TX)
- **JOB SUMMARY** We're seeking a strategic and data -driven Senior Analyst to join our Voice of Customer ( VoC ) Program team at Baylor Scott & White Health ... expand into additional CX measurement. **Insight Generation:** + Analyze VoC customer experience feedback data ...the organization to ensure alignment and support for the Voice of Customer ( VoC ) program.… more
- TIAA (Dallas, TX)
- …key highlights and detailed analysis of user testing sessions, surveys, competitive research, Voice -of- Customer ( VOC ) data , analytics + Write, launch ... collaborates with UX, product and technology partners to fully understand the customer journey, potential gaps, and opportunities according to their discipline in… more
- Amazon (Austin, TX)
- …technical and BI teams to define and deliver solutions. - Collection of VoC ( Voice of the customer data ) through usability studies, surveys, focus groups ... initiatives to define the long-term strategy and vision to meet emerging customer needs. You will handle complex product development and business management… more
- Wolters Kluwer (Coppell, TX)
- … types. + Drive product discovery through design thinking, behavioral analytics, and continuous Voice of Customer ( VOC ) inputs to identify and prioritize ... audit and assurance solutions. You will serve as the voice of the customer and the market,...fit, and field success. + Design and execution of data -informed GTM strategies that accelerate pipeline growth, customer… more
- CARMAX (Austin, TX)
- … service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer ( VoC ) processes. + Maintain or exceed the CarMax ... a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer ...guidelines for customer satisfaction. + Read, interpret and transcribe … more
- Wolters Kluwer (Coppell, TX)
- …product documentation and roadmaps. + Represent the voice of the customer through direct engagement and VOC activities. + Oversee the day-to-day ... + Strategic Thinking- Ability to align product initiatives with business goals. + Customer -Centric Mindset - Experience in VOC activities and customer … more
- ARAMARK (Dallas, TX)
- …strategy into clear, executable plans and ensure high-quality, timely delivery across all touchpoints. ** Voice of the Customer ( VOC ) Strategy** + Develop and ... calendar that adapts to real-time trends, business shifts, and customer insights. + Use data to optimize...own a site-specific VOC program to capture customer sentiment and behavior. + Analyze and synthesize insights… more
- Resideo (Austin, TX)
- …competitive dynamics, and market trends. **Gather and prioritize market requirements** through ** Voice of Customer ( VOC ) initiatives** to inform product ... **product roadmaps** , ensuring alignment with business goals and customer needs. + **Market & Channel Strategy** - Drive...Business Ownership** - Take ownership of the P&L, making data -driven decisions on pricing, product mix, and cost economics.… more
- Honeywell (Houston, TX)
- …business cases and ROI models for comprehensive manufacturing solution offerings Develop and execute Voice of Customer ( VOC ) plans to gather insights on ... manufacturing pain points across all operational areas Analyze VOC data to prioritize feature requirements and market opportunities spanning the manufacturing… more
- Xylem (Houston, TX)
- …value proposition which is validated through market research, voice of the customer , and other data inputs. + Frames the offering in a collaborative ... and future products - Conducts product related market research, Voice of Customer , customer visits...product performance Sales and Profitability + Understands and provides data for the S&OP forecast with ownership of product… more