- The Hartford (San Antonio, TX)
- …of Generative and Agentic AI capabilities to transform business processes and services. + Puts Voice of Customer ( VOC ) and Voice of the Employee ... activities relative to leveraging Generative and Agentic AI, Predictive Analytics, Data Science, and Machine Learning. Key accountabilities of the position are… more
- Wolters Kluwer (Coppell, TX)
- …AI applications in the product Customer , Usage & Data Insight + Lead customer discovery, user research, and VOC ( Voice of Customer ) activities to ... Tax & Accounting division is seeking a strategic, commercially minded, and customer -focused Senior Product Manager to drive the product strategy, roadmap, delivery, … more
- CARMAX (Katy, TX)
- … service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer ( VoC ) processes. ♦ Maintain or exceed the CarMax ... a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer ...guidelines for customer satisfaction. ♦ Read, interpret and transcribe … more
- Academy Sports + Outdoors (Katy, TX)
- …+ Ability to mentor/train other analysts + Knowledge of/experience with Journey Mapping and Voice of the Customer ( VOC ) a plus Responsibilities: + Exhibit ... team members, rely on knowledge of our business and data to create analyses that give insight and direction...requires top level, polished communication to not only deliver data , but also to provide an answer to the… more
- CARMAX (Plano, TX)
- … service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer ( VoC ) processes. ♦ Meet or exceed CarMax ... guidelines for customer satisfaction. ♦ Read, interpret and transcribe data in order to maintain accurate records. ♦ Intermediate computer skills, including… more
- The Toro Company (Weatherford, TX)
- …and present proposed product solutions to peers and leadership. + Incorporate and address the Voice of the Customer ( VOC ) in all solutions. + Support the ... reference, and training purposes. + Gather and analyze competitive data , market research, and customer feedback. + Manage projects in support of product roadmap… more
- Citigroup (Irving, TX)
- …actions to improve client experience on our platform, using bank assessment scorecards and Voice of Client ( VOC ) results as key evidence of success, and ... **About Citi:** Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi… more