- Intuit (San Diego, CA)
- …retain our Experts, and create promoters across both groups. + Champion the voice of the customer internally and ensure customer feedback is translated into ... actionable insights. + Build a proactive, empathetic support culture focused on rapid resolution, transparency, and trust. **Operational Ownership** + Implement best practices in case and escalation management and root cause analysis. + Own performance metrics… more
- Google (Mountain View, CA)
- …with content from creators. At YouTube, we believe that everyone deserves to have a voice , and that the world is a better place when we listen, share, and build ... community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at… more
- ThermoFisher Scientific (Carlsbad, CA)
- …engagement and communication programs that reflect team needs + Launch and support a " voice of the employee" platform to ensure every colleague feels heard + Partner ... with cross-functional teams-including DEI groups, Facilities, and Communications-to amplify engagement and inclusion + Contribute to our return-to-office (RTO) strategy and long-term facility planning + Support change management and communication efforts tied… more
- Google (San Jose, CA)
- …Drive an AI-forward input and interaction system that takes advantage of conversational, voice -based input. + Develop a strategy that can adapt to multiple types of ... extended reality devices running Android extended reality. + Cultivate ongoing relationships and collaborate with internal and external cross-functional teams (eg, software, research UX/UXR, technical program managers) to drive timely execution and delivery.… more
- Google (San Bruno, CA)
- …YouTube and YouTube Kids app. At YouTube, we believe that everyone deserves to have a voice , and that the world is a better place when we listen, share, and build ... community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at… more
- Robert Half The Creative Group (El Segundo, CA)
- …special experience programs based on customer lifecycle data. + Maintain brand voice and service excellence across all service channels (phone, chat, email, social, ... SMS). Vendor & BPO Oversight + Direct daily operations with external service providers, monitoring quality, productivity, and customer outcomes. + Enforce consistent use of processes, tools, and quality standards across teams. + Partner with leadership to… more
- Google (San Jose, CA)
- …+ Drive an AI-forward system user interface that takes advantage of conversational, voice -based input. + Develop a strategy that can adapt to multiple types of ... XR devices running Android XR. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation,… more
- Coinbase (Sacramento, CA)
- …will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics ... outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. *The above pilots are for testing… more
- Coinbase (Sacramento, CA)
- …will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics ... outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. *The above pilots are for testing… more
- Coinbase (Sacramento, CA)
- …will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics ... outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. *The above pilots are for testing… more