- TD Bank (New York, NY)
- …you more specific details for this role. **Job Description:** Preferred Qualifications ** Voice Recording Product Manager with deep expertise in enterprise ... the end-to-end lifecycle, costings, design and operational excellence of our voice recording platforms supporting our Wholesale Finance Global Markets business. This… more
- Broadview FCU (Albany, NY)
- …and our community then you have come to the right place! Summary of Role: The Manager of the MSC Voice Channel provides strategic and day-to-day leadership for a ... fosters a culture of empathy, excellence, and empowerment while ensuring the voice team consistently meets performance targets and delivers an exceptional member… more
- KeyBank (Albany, NY)
- …Voice Network Engineer Experience + Knowledge of SIP trunking & troubleshooting + CCNA Voice or very strong Call Manager background + Knowledge of TCP/IP and ... working with Telco providers + Hands on experience supporting Cisco Communications Manager , Unity, Emergency Responder, and Voice Gateways + Digital Certificate… more
- CVS Health (New York, NY)
- …improved conversion. **What you'll do:** _Proactive Insights:_ + Utilizing an array of " Voice of Customer" tools, the CEM Manager will identify actionable market ... with heart, each and every day. **Position Summary:** The Manager , Digital CEM is responsible for monitoring and providing...Digital CEM is responsible for monitoring and providing actionable voice of the customer insights to our Digital product… more
- American Express Global Business Travel (Albany, NY)
- …colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. The Vendor Service Delivery Manager is accountable for ... driving outstanding performance across 3-5 outsourced customer service centers, with a sharp focus on delivering a 5-star customer experience. This role leads vendor governance, performance improvement, and operational alignment to ensure vendors consistently… more
- NASCO (Albany, NY)
- …in Microsoft Online Services, including SharePoint, Exchange Online, Microsoft Teams, Teams Voice , and OneDrive. Communicates to manager regarding status of ... Microsoft 365 applications, including SharePoint, Exchange Online, Teams (including Teams Voice ), and OneDrive + Troubleshoots and resolves email flow, calendaring,… more
- City of New York (New York, NY)
- Job Description FISA is seeking a highly motivated and experienced manager to oversee the FISA-OPA Data Center Operations Team within the Shared Systems division. ... of data center operators (each led by a shift manager and supervisor). The individual must be self-motivated with...or supplemented by 24 credits in the field of voice and/or data telecommunications or in a pertinent scientific,… more
- Warner Bros. Discovery (New York, NY)
- …Gen Z sports fan, who gravitate to the brand because of its authentic voice which remains celebratory, relatable and inclusive. Everything HoH does -- from the ... or publisher. House of Highlights is looking for a Manager of Social Programming who will be responsible for...Collaborate with fellow BR programming groups to align on voice , ensure differentiation and share learnings + Ideate, build… more
- Broadview FCU (Albany, NY)
- …our community then you have come to the right place! Summary of Role: The Manager of MSC Digital and VTM leads a 24/7 team delivering high-touch, high-tech member ... a high- performing team. Reporting to the Director MSC Voice & Digital, this role is essential in shaping...the digital channel in enterprise discussions, advocating for the voice of both member and employee. + Cross-trained to… more
- JPMorgan Chase (New York, NY)
- …a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in the Speech and Voice AI/ML Team, you are an integral ... core leader, you are responsible for acting as the voice of the customer and developing profitable products that...future of banking. You will be responsible for the Speech/ Voice transcription and analytics platform. You will be a… more