- Unknown (New York, NY)
- …the customer onboarding, support, and retention processes, ensuring that every customer interaction is impactful and adds long-term value. This role involves ... working closely with cross-functional teams to enhance the customer journey, accelerate time-to-value, and design scalable...will be well-suited to this position. Hiring Manager Title VP Customer Success Travel Percent Less than… more
- JPMorgan Chase (Brooklyn, NY)
- …Lead cross-functional teams to deliver excellence in service design . As a Service Design Vice President in Business Banking, you will play a pivotal ... Champion cutting-edge service design to shape customer experiences and...Lead end-to-end initiatives across products and channels-owning service blueprints, interaction models, and content patterns for AI experiences at… more
- JPMorgan Chase (New York, NY)
- … initiatives that blend business needs, user insights, and cutting-edge AI technologies. As a Vice President Experience Design Lead in the AI for CIB ... next-generation experiences, applying expertise in User Experience, Information Architecture, Interaction Design , Data Visualization, and Conversational AI to… more
- JPMorgan Chase (New York, NY)
- …play a critical role in promoting AI innovation and shaping the future of customer interaction through conversational AI. This role will support our Card and ... text prompts and scripts that are clear, concise, and tailored to diverse customer segments. + Demonstrated experience in inclusive design and accessibility… more
- Arrow Electronics (Melville, NY)
- …practice will report directly to the SED and the SED reports directly to the Vice President , Sales Engineering and Services North America. The SED will have ... for the SEMs and Sales Engineers within the practice and will also have direct customer interaction as the technical leader for the practice. The SED evangelizes… more
- Oracle (Albany, NY)
- … Satisfaction * Develop customer experience insights through direct customer interaction and NetSuite-internal feedback from other departments * Identify ... team of seasoned Practitioners and Subject Matter Experts, managing critical Customer Escalations focused on Manufacturing & Wholesale Distribution functionality and… more
