- TEKsystems (Halethorpe, MD)
- …VPN clients, Microsoft Office applications, and custom enterprise software. + Utilize help desk ticketing systems (eg, ServiceNow, Ivanti) to document and ... Required Experience: + 1-2 years of experience in a help desk or call center environment. +...Suite (Word, Excel, Outlook, PowerPoint, Teams). + Experience troubleshooting VPN clients and connectivity issues. **Required 4 days onsite… more
- Choice Hotels (North Bethesda, MD)
- …world's largest lodging franchisors, has an exciting new opportunity as our Service Desk Specialist in the Data Center Operations department. The Service Desk ... new employees. As a key member of our Service Desk team, you will be providing that first point...sponsorship Your Responsibilities + Answer calls from employees needing help with various issues such as: + Password reset… more
- TAI (Pikesville, MD)
- …and troubleshoot ongoing tasks and projects under pressure, including experience with a help desk ticketing system. + Strong interpersonal skills. + Presents ... glimpse into your day to day:** + Provide direct help - desk support to users across the organization...services/concepts including, but not limited to VLAN, DNS, DHCP, VPN , and TCP/IP. + Must be able to work… more
- NCR VOYIX (Annapolis, MD)
- …of Duties: The L1 Support Agent will work in a fast-paced call center help desk environment providing technical hardware, software, and procedural support for ... institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems. Our customers are… more
- Lumen (Annapolis, MD)
- …Brix. + Monitor and isolate network issues using SolarWinds Orion and Web Help Desk ; document advanced troubleshooting steps and resolution paths for knowledge ... and Web Helpdesk to monitor and isolate Layer 2/3 issues across IP, VPN , and MPLS networks, and maintain expertise in DS0/DS1/DS3 circuits, Ethernet, and private… more
- St. George Tanaq Corporation (Suitland, MD)
- …for unauthorized access or suspicious activities. + Work with company staff members to help them stay connected and keep their work devices secure while they are ... government agency. + Experience with network security, including firewall, VPN , and IDS/IPS management. + Ability to work collaboratively...Suitland, Maryland. + Prolonged periods of sitting at a desk and working on a computer. May need to… more
- Kennedy Krieger Institute (Baltimore, MD)
- …III, provide Tier 3 level support for support tickets submitted to the Help Desk . 9. Maintain all systems documentation, statistical and management reports, ... implementation and experience in ISE feature implementation in wired, wireless, VPN configurations using device profiling/posturing is desired. **Minimum pay range**… more
- NANA Regional Corporation (Aberdeen Proving Ground, MD)
- …solutions. + Assist in developing, maintaining and updating IT documents for use by help desk personnel to expedite problem resolution. + Provide Wireless Device ... Experience troubleshooting WIFI and GFE provided broadband devices and VPN connectivity. + Experience configuring, diagnosing, reimaging, reloading, using,… more