- Amazon (Mountain View, CA)
- …and implementing at least 2 of the following contact center solutions: IVR, chat , custom reporting, quality management, agent desktop, or workforce management - ... Description The Amazon Web Services Professional Services (ProServe) team is seeking...incorporating generative AI into the contact center (voice or chat bots, agent assist or next best… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- …**12:30PM-9:00PM EST** Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs ... processing issues. + Supports inbound calling, outbound calling, email, web chat and outreach to customer to...open case. All cases shall be logged in a web -based agent desktop application. + Performs manual… more
- Amazon (Mountain View, CA)
- …deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or ... Description The Amazon Web Services Professional Services (ProServe) team is seeking...- 1+ years designing and implementing NLP/NLU (IVR or chat ) solutions using at least one major conversational AI… more
- Under Armour, Inc. (Sacramento, CA)
- …* Ensure staffing is aligned with volume across multiple channels of communication: phone, chat , SMS, and Web to case, as needed **Qualifications** * Exceptional ... is achieving balance across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations...and upkeep systems * Partner with IT to troubleshoot agent system issues to ensure business continuity * Support… more
- Amazon (Santa Clara, CA)
- …expertise in AI-assistants focusing on conversational- retrieval augmented generation (RAG), agent orchestration, multi-modal and multi-lingual chat agents, etc. ... alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud… more
- Lincoln Financial (Sacramento, CA)
- …administration and reconciliation of multiple (employee, director, and agent ) non-qualified deferred compensation plans, including enrollments, deferrals, ... accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide...Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees… more