• Participant Services Representative I

    ASM Research, An Accenture Federal Services Company (Springfield, IL)
    …**9:30AM-6:00PM EST** Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services ... processing issues. + Supports inbound calling, outbound calling, email, web chat and outreach to customer to...open case. All cases shall be logged in a web -based agent desktop application. + Performs manual… more
    ASM Research, An Accenture Federal Services Company (10/10/25)
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  • Delivery Consultant - Connect and Lex, Amazon…

    Amazon (Chicago, IL)
    …deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or ... Description The Amazon Web Services Professional Services (ProServe) team is seeking...- 1+ years designing and implementing NLP/NLU (IVR or chat ) solutions using at least one major conversational AI… more
    Amazon (11/14/25)
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  • Senior Delivery Consultant - Connect and Lex,…

    Amazon (Chicago, IL)
    …deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or ... Description The Amazon Web Services Professional Services (ProServe) team is seeking...- 3+ years designing and implementing NLP/NLU (IVR or chat ) solutions using at least one major conversational AI… more
    Amazon (11/12/25)
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  • Senior Technical Consultant (Integrations/AI),…

    ServiceNow, Inc. (Chicago, IL)
    …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies + Connect chat , agent chat , and virtual agent configuration and ... integrations. + Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence,… more
    ServiceNow, Inc. (09/25/25)
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  • Senior Engineering Manager (Customer…

    Coinbase (Springfield, IL)
    …and automation capabilities , as well as applications that enable customers to chat , email, or call our support lines accessible through our Help Center ... * Lead multiple engineering teams building customer-facing tools that power our chat , email, and voice support channels. Collaborate with Product Managers to define… more
    Coinbase (11/05/25)
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  • Sr Manager, WW Partner Business Development,…

    Amazon (Chicago, IL)
    …experience services that deliver personalized service across all channels (voice, email, chat , IVR) utilizing flexible access to data and applications to deliver ... exceptional customer and agent experiences. Amazon Connect is AI CCaaS (Omni-Channel, IVR,...let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and… more
    Amazon (10/30/25)
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