- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- …**9:30AM-6:00PM EST** Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services ... processing issues. + Supports inbound calling, outbound calling, email, web chat and outreach to customer to...open case. All cases shall be logged in a web -based agent desktop application. + Performs manual… more
- ServiceNow, Inc. (Chicago, IL)
- …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies + Connect chat , agent chat , and virtual agent configuration and ... integrations. + Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence,… more
- Zoom (Springfield, IL)
- …Senior Frontend Engineer What you can expect As a Senior Frontend Engineer on the Team Chat and Chat Horizontals team, you'll play a pivotal role in shaping the ... award-winning workplace for its transparency, employee well-being, and customer focus. The Chat and Chat Horizontals team builds seamless workplace experiences… more
- Amazon (Chicago, IL)
- …deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or ... Description The Amazon Web Services Professional Services (ProServe) team is seeking...- 1+ years designing and implementing NLP/NLU (IVR or chat ) solutions using at least one major conversational AI… more
- Amazon (Chicago, IL)
- …deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or ... Description The Amazon Web Services Professional Services (ProServe) team is seeking...- 1+ years designing and implementing NLP/NLU (IVR or chat ) solutions using at least one major conversational AI… more
- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and experience to ... case as applicable, to record each phone, email, or web chat communication with a customer. +...processing and program guidelines published by Customer. + Live agent support via camera guiding enrollee through workflow +… more