• Customer Care Advocate IA

    Excellus BlueCross BlueShield (Dewitt, NY)
    …Customer Care (CC) Advocate resolves customer inquiries via telephone, walk in, mail, fax, web chat , off-phone work, and email concerning, but not limited to, ... requirements: + Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9...multiple channels including, but not limited to, voicemail, email, web chat , outbound calls, membership growth, retention,… more
    Excellus BlueCross BlueShield (05/21/25)
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  • Sr. Delivery Consultant - Connect, Amazon Connect…

    Amazon (New York, NY)
    …and implementing at least 2 of the following contact center solutions: IVR, chat , custom reporting, quality management, agent desktop, or workforce management - ... Description The Amazon Web Services Professional Services (ProServe) team is seeking...incorporating generative AI into the contact center (voice or chat bots, agent assist or next best… more
    Amazon (05/14/25)
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  • Customer Service Systems Ops Analyst

    Under Armour, Inc. (Albany, NY)
    …* Ensure staffing is aligned with volume across multiple channels of communication: phone, chat , SMS, and Web to case, as needed **Qualifications** * Exceptional ... is achieving balance across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations...and upkeep systems * Partner with IT to troubleshoot agent system issues to ensure business continuity * Support… more
    Under Armour, Inc. (07/09/25)
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  • Consultant, Retirement Benefits

    Lincoln Financial (Albany, NY)
    …administration and reconciliation of multiple (employee, director, and agent ) non-qualified deferred compensation plans, including enrollments, deferrals, ... accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide...Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees… more
    Lincoln Financial (07/16/25)
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  • Senior Employment Security Clerk- Albany (NY…

    New York State Civil Service (Albany, NY)
    …public received through a variety of communication channels including telephone, e-mail, and web chat , regarding agency services and programs. You would log ... customer issues and/or problems.Qualifying Experience may include call center agent , customer service representative, sales representative providing information, bank… more
    New York State Civil Service (07/12/25)
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