• Participant Services Representative I

    ASM Research, An Accenture Federal Services Company (Albany, NY)
    …**9:30AM-6:00PM EST** Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services ... processing issues. + Supports inbound calling, outbound calling, email, web chat and outreach to customer to...open case. All cases shall be logged in a web -based agent desktop application. + Performs manual… more
    ASM Research, An Accenture Federal Services Company (10/10/25)
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  • Customer Care Advocate IA

    Excellus BlueCross BlueShield (Dewitt, NY)
    …Customer Care (CC) Advocate resolves customer inquiries via telephone, walk in, mail, fax, web chat , off-phone work, and email concerning, but not limited to, ... requirements: + Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9...multiple channels including, but not limited to, voicemail, email, web chat , outbound calls, membership growth, retention,… more
    Excellus BlueCross BlueShield (11/18/25)
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  • Delivery Consultant - Connect and Lex, Amazon…

    Amazon (New York, NY)
    …deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or ... Description The Amazon Web Services Professional Services (ProServe) team is seeking...- 1+ years designing and implementing NLP/NLU (IVR or chat ) solutions using at least one major conversational AI… more
    Amazon (11/14/25)
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  • Senior Delivery Consultant - Connect and Lex,…

    Amazon (New York, NY)
    …deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or ... Description The Amazon Web Services Professional Services (ProServe) team is seeking...- 3+ years designing and implementing NLP/NLU (IVR or chat ) solutions using at least one major conversational AI… more
    Amazon (11/12/25)
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  • Senior Engineering Manager (Customer…

    Coinbase (Albany, NY)
    …and automation capabilities , as well as applications that enable customers to chat , email, or call our support lines accessible through our Help Center ... * Lead multiple engineering teams building customer-facing tools that power our chat , email, and voice support channels. Collaborate with Product Managers to define… more
    Coinbase (11/05/25)
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  • Genesys Senior Developer / Functional Consultant

    Capgemini (New York, NY)
    …and CRM Dynamics. + Deliver customer interaction solutions across IVR, Web , Messaging/ Chat , SMS, Social Media, and Genesys Agent Copilot. + Utilize Genesys ... **Key Responsibilities:** + Design and implement Voice and Non-Voice applications including Chat , SMS, Email, and Bots using Genesys Cloud CX Architect. + Develop… more
    Capgemini (09/17/25)
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  • Registry Support Specialist

    Research Foundation CUNY (New York, NY)
    …early childhood professional development system. The Aspire Registry is a web -based system that helps early childhood providers track their ongoing professional ... Provide technical support to our Registry members through e-mail, chat , and phone. + Review documentation from Registry members...society's most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus… more
    Research Foundation CUNY (09/12/25)
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  • Sr Manager, WW Geo Business Development,…

    Amazon (New York, NY)
    …experience services that deliver personalized service across all channels (voice, email, chat , IVR) utilizing flexible access to data and applications to deliver ... exceptional customer and agent experiences. Amazon Connect is AI CCaaS (Omni-Channel, IVR,...let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and… more
    Amazon (10/30/25)
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