• Contact Center Agent I

    VNS Health (Manhattan, NY)
    …efficient and courteous consumer service via various contact center technologies, such as chat , inbound/outbound calls, email, web , etc., to determine needs and ... to facilitate timely and appropriate services. Provides timely and effective customer service to prospective, external consumers and internal staff in accordance with departmental and VNS Health standards. Displays VNS Health's care and commitment to its… more
    VNS Health (05/04/25)
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  • Customer Care Advocate IA

    Excellus BlueCross BlueShield (Rochester, NY)
    …Customer Care (CC) Advocate resolves customer inquiries via telephone, walk in, mail, fax, web chat , off-phone work, and email concerning, but not limited to, ... requirements: + Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9...multiple channels including, but not limited to, voicemail, email, web chat , outbound calls, membership growth, retention,… more
    Excellus BlueCross BlueShield (03/15/25)
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  • Delivery Consultant - Connect, Amazon Connect…

    Amazon (New York, NY)
    …and implementing at least 2 of the following contact center solutions: IVR, chat , custom reporting, quality management, agent desktop, or workforce management - ... Description The Amazon Web Services Professional Services (ProServe) team is seeking...incorporating generative AI into the contact center (voice or chat bots, agent assist or next best… more
    Amazon (04/04/25)
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