- Amazon (Arlington, VA)
- …and implementing at least 2 of the following contact center solutions: IVR, chat , custom reporting, quality management, agent desktop, or workforce management - ... Description The Amazon Web Services Professional Services (ProServe) team is seeking...incorporating generative AI into the contact center (voice or chat bots, agent assist or next best… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services focused on customer ... processing issues. + Supports inbound calling, outbound calling, email, web chat and outreach to customer to...open case. All cases shall be logged in a web -based agent desktop application. + Performs manual… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and experience to ... case as applicable, to record each phone, email, or web chat communication with a customer. +...processing and program guidelines published by Customer. + Live agent support via camera guiding enrollee through workflow +… more
- Under Armour, Inc. (Richmond, VA)
- …* Ensure staffing is aligned with volume across multiple channels of communication: phone, chat , SMS, and Web to case, as needed **Qualifications** * Exceptional ... is achieving balance across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations...and upkeep systems * Partner with IT to troubleshoot agent system issues to ensure business continuity * Support… more
- Lincoln Financial (Richmond, VA)
- …tracking, collaborating with frontline supervisors to improve call center agent accountability. + Participates in post-day reviews and contributes insights ... accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide...Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees… more
- Lincoln Financial (Richmond, VA)
- …administration and reconciliation of multiple (employee, director, and agent ) non-qualified deferred compensation plans, including enrollments, deferrals, ... accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide...Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees… more