• Technical Operations Center Service Desk…

    CACI International (Arlington, VA)
    …for CISA users submitting inquiries and issues via multiple channels, including phone, web chat , email, and ticketing. * Demonstrate sound customer service and ... Technical Operations Center Service Desk Agent Job Category: Information Technology Time Type: Full...* * The Technical Operations Center (TOC) Service Desk Agent provides mid-level support for an Information Technology (IT)… more
    CACI International (09/25/25)
    - Related Jobs

  • Participant Services Representative I

    ASM Research, An Accenture Federal Services Company (Richmond, VA)
    …**9:30AM-6:00PM EST** Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services ... processing issues. + Supports inbound calling, outbound calling, email, web chat and outreach to customer to...open case. All cases shall be logged in a web -based agent desktop application. + Performs manual… more
    ASM Research, An Accenture Federal Services Company (09/13/25)
    - Related Jobs

  • Senior Frontend Engineer

    Zoom (Richmond, VA)
    …Senior Frontend Engineer What you can expect As a Senior Frontend Engineer on the Team Chat and Chat Horizontals team, you'll play a pivotal role in shaping the ... award-winning workplace for its transparency, employee well-being, and customer focus. The Chat and Chat Horizontals team builds seamless workplace experiences… more
    Zoom (09/23/25)
    - Related Jobs

  • Delivery Consultant - Connect and Lex, Amazon…

    Amazon (Arlington, VA)
    …deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or ... Description The Amazon Web Services Professional Services (ProServe) team is seeking...- 1+ years designing and implementing NLP/NLU (IVR or chat ) solutions using at least one major conversational AI… more
    Amazon (09/03/25)
    - Related Jobs

  • Delivery Consultant - Connect and Lex, Amazon…

    Amazon (Arlington, VA)
    …deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or ... Description The Amazon Web Services Professional Services (ProServe) team is seeking...- 1+ years designing and implementing NLP/NLU (IVR or chat ) solutions using at least one major conversational AI… more
    Amazon (08/15/25)
    - Related Jobs

  • Customer Service Specialist II (Night Shift)

    ASM Research, An Accenture Federal Services Company (Richmond, VA)
    Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and experience to ... case as applicable, to record each phone, email, or web chat communication with a customer. +...processing and program guidelines published by Customer. + Live agent support via camera guiding enrollee through workflow +… more
    ASM Research, An Accenture Federal Services Company (09/30/25)
    - Related Jobs

  • Cloud Solution Architect - CTJ - Poly

    Microsoft Corporation (Reston, VA)
    …technical decision makers to drive intent and enable sustained usage of Copilot Chat , Agents, and M365 Copilot, securing long-term customer success and renewal. * ... Leverage Agentic AI: Use Copilot prompt engineering and Agent -building expertise to drive AI at scale. * Explore...self-directed learning in areas such as Exchange 2013, Copilot Chat , Agents, M365 Copilot, business value realization, and adoption… more
    Microsoft Corporation (10/01/25)
    - Related Jobs