• Participant Services Representative I

    ASM Research, An Accenture Federal Services Company (Olympia, WA)
    …**9:30AM-6:00PM EST** Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services ... processing issues. + Supports inbound calling, outbound calling, email, web chat and outreach to customer to...open case. All cases shall be logged in a web -based agent desktop application. + Performs manual… more
    ASM Research, An Accenture Federal Services Company (10/10/25)
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  • Delivery Consultant - Connect and Lex, Amazon…

    Amazon (Seattle, WA)
    …deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or ... Description The Amazon Web Services Professional Services (ProServe) team is seeking...- 1+ years designing and implementing NLP/NLU (IVR or chat ) solutions using at least one major conversational AI… more
    Amazon (11/14/25)
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  • Senior Delivery Consultant - Connect and Lex,…

    Amazon (Seattle, WA)
    …deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or ... Description The Amazon Web Services Professional Services (ProServe) team is seeking...- 3+ years designing and implementing NLP/NLU (IVR or chat ) solutions using at least one major conversational AI… more
    Amazon (11/12/25)
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  • Principal Applied Scientist

    Microsoft Corporation (Redmond, WA)
    …team is responsible for the core systems that power Microsoft 365 Copilot Chat delivering intelligence, quality, and transformative new features. We work at the ... to reason more effectively, respond faster, and support new capabilities in multi-modality, agent -based systems, and beyond + Advance the state of the art in model… more
    Microsoft Corporation (11/20/25)
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  • Applied Scientist II

    Microsoft Corporation (Redmond, WA)
    …team is responsible for the core systems that power Microsoft 365 Copilot Chat delivering intelligence, quality, and transformative new features. We work at the ... to reason more effectively, respond faster, and support new capabilities in multi-modality, agent -based systems, and beyond + Advance the state of the art in model… more
    Microsoft Corporation (11/18/25)
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  • Senior Engineering Manager (Customer…

    Coinbase (Olympia, WA)
    …and automation capabilities , as well as applications that enable customers to chat , email, or call our support lines accessible through our Help Center ... * Lead multiple engineering teams building customer-facing tools that power our chat , email, and voice support channels. Collaborate with Product Managers to define… more
    Coinbase (11/05/25)
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  • Senior Software Engineer

    Zoom (Seattle, WA)
    …Contact Center; + implement the message protocol transforming for Zoom Contact Center chat channel; + develop the Zoom Contact Center video channel related service; ... co-browse (collaborative browsing) service, which provides the ability for agent and the end customer to securely and simultaneously...to securely and simultaneously navigate, interact with the same web page at the same time; + optimization the… more
    Zoom (11/15/25)
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  • Sr Manager, WW Geo Business Development,…

    Amazon (Seattle, WA)
    …experience services that deliver personalized service across all channels (voice, email, chat , IVR) utilizing flexible access to data and applications to deliver ... exceptional customer and agent experiences. Amazon Connect is AI CCaaS (Omni-Channel, IVR,...let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and… more
    Amazon (10/30/25)
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