- Amazon (Seattle, WA)
- …and implementing at least 2 of the following contact center solutions: IVR, chat , custom reporting, quality management, agent desktop, or workforce management - ... Description The Amazon Web Services Professional Services (ProServe) team is seeking...incorporating generative AI into the contact center (voice or chat bots, agent assist or next best… more
- ASM Research, An Accenture Federal Services Company (Olympia, WA)
- Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services focused on customer ... processing issues. + Supports inbound calling, outbound calling, email, web chat and outreach to customer to...open case. All cases shall be logged in a web -based agent desktop application. + Performs manual… more
- Amazon (Seattle, WA)
- …all sizes deliver superior customer experiences at lower cost. Amazon Connect Chat is a conversational AI-powered solution that enables companies to deliver ... personalized, proactive, and seamless messaging experiences across web , mobile, SMS, and popular communication apps like Apple...the Senior Product Manager, Technical, on the Amazon Connect Chat team, you will define the long-term product vision… more
- Under Armour, Inc. (Olympia, WA)
- …* Ensure staffing is aligned with volume across multiple channels of communication: phone, chat , SMS, and Web to case, as needed **Qualifications** * Exceptional ... is achieving balance across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations...and upkeep systems * Partner with IT to troubleshoot agent system issues to ensure business continuity * Support… more
- Lincoln Financial (Olympia, WA)
- …administration and reconciliation of multiple (employee, director, and agent ) non-qualified deferred compensation plans, including enrollments, deferrals, ... accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide...Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees… more
- Amazon (Seattle, WA)
- Description Alexa+ is the groundbreaking cloud-based intelligent agent that powers Echo and other devices designed around your voice. Our mission is to push the ... our customers all around the world, we'd love to chat with you! We're seeking highly talented, driven and...facing products and services * Knowledge and experience with web -scale services, distributed systems and online learning systems. *… more