- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer . + Support Services shall be ... for intermediate level inbound call, outbound call, email and web chat services, as well as back-office...up and resolution as requested. + Researches and analyzes customer service issues to provide information and… more
- Under Armour, Inc. (Harrisburg, PA)
- Customer Service Systems Ops Analyst **...aligned with volume across multiple channels of communication: phone, chat , SMS, and Web to case, as ... Career Site Here. (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte\_company=ua&\_s.crb=aNMP8gWoYkBDFn%252bz2BldysgcgQHZpVs6tHzE9smSuXE%253d) **Purpose of Role** The Customer Service Systems Operations Analyst is… more
- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …and identifying and resolving processing issues. + Supports inbound calling, outbound calling, email, web chat and outreach to customer to assist in ... Completes daily routine tasks and responsibilities to support the Customer Service department or programs. **Seasonal role...case as applicable, to record each phone, email, or web chat communication with a customer… more
- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …the first line of support for our customers. The ideal candidate possesses outstanding customer service , technical aptitude, and a desire to "own" customer ... incidents and requests to resolution. The Full Time Service Desk Analyst provides customer support, ...through analysis and problem solving 100% over the phone, chat , and remote support in a high-volume call center… more
- Lincoln Financial (Radnor, PA)
- …(eg Mockito, Junit, Karma Jasmine) + Experience with microservice design ( Service -Oriented Architecture) and RESTful web services + Excellent communication, ... with demonstrated critical thinking and problem-solving skills _Nice-to-haves:_ + Amazon Web Services (AWS) knowledge, or other cloud service providers +… more
- Lincoln Financial (Radnor, PA)
- …into strategic recommendations. + Partners with creative, social strategy, consumer insights, web , privacy, and IT to ensure media plans are integrated, effective, ... to align media strategies with broader business objectives. + Collaborates with web and content teams to ensure a seamless connection between media campaigns… more
- Lincoln Financial (Radnor, PA)
- …and stakeholders to collaboratively create new and innovative experiences that drive customer engagement and self- service . You will have the opportunity to ... with senior IT and Business leaders while promoting a customer -centric and data driven design approach. This role will...but not required) + Proven knowledge and implementation of web accessibility (ADA) as it relates to design and… more
- PNC (Pittsburgh, PA)
- …allowing greater client productivity. - Respond to requests for technical assistance via chat and/or web tickets - Remain current with support changes/updates - ... support (laptop/desktop), Printer Installation, Software Support Center Ticketing and Customer Requests Working with networks/routers Wireless access support Mobile… more
- Lincoln Financial (Radnor, PA)
- …negotiate price, and determine best solution recommendations based on product quality, customer need, and pricing * Manage products and services to meet revenue ... and expense objectives * Advocates for focus on the customer experience to enable the business to meaningfully differentiate...and integrity, millions of customers trust our solutions and service to help put their goals in reach. Lincoln… more
- Lincoln Financial (Harrisburg, PA)
- …assigned client service area(s) of responsibility. You will ensure good customer relations are maintained, and more complex customer inquiries and concerns ... efficient management * Provides more complex guidance to client service team members on customer inquiries and/or...accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide… more