- SHI (Austin, TX)
- …Your expertise in advanced analytics and AI/ML practices will enhance customer experience and business operations. Additionally, you will collaborate with business ... Pandas and NumPy * Proficiency with platforms such as SageMaker, AWS Glue, Copilot, Chat GPT, and Open AI, and/or Microsoft AI technologies * Ability to learn and… more
- Eliassen Group (Westlake, TX)
- …the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our ... cost effective telecommunications systems and technology options/solutions + Examine customer needs to determine the best telecommunications equipment/ service (s)… more
- PenFed Credit Union (San Antonio, TX)
- …+ Must be comfortable using multiple digital tools at the same time (ie CRM, chat , web portals, LOS systems, etc.). The ability to prioritize and handle multiple ... be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members… more
- Lincoln Financial (Austin, TX)
- …assigned client service area(s) of responsibility. You will ensure good customer relations are maintained, and more complex customer inquiries and concerns ... efficient management * Provides more complex guidance to client service team members on customer inquiries and/or...accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide… more
- Lincoln Financial (Dallas, TX)
- …partnership with Lincoln Financial. You will be the "go to" for the customer (HR Representative, broker, decision maker, benefit team, corporate level, etc.) by ... to effectively support growth in all segments of our product/ service offerings. + You will develop and maintain an...phone and in person with internal/external stakeholders in a customer centric and professional demeanor. + You will work… more
- Ryder System (Austin, TX)
- …maintains good relationships with customer and IT colleagues to meet expected customer service levels. + Familiar with project management techniques and may ... network architecture and operation of cloud platform operating on Azure and Amazon Web Services (AWS). Acts as a primary escalation support resource for providing… more
- General Dynamics Information Technology (San Antonio, TX)
- …or assisting the team provide the following services: **Help Desk** - Provide customer interface by supporting requirements, such as, network accounts, web ... appropriate organization or process, when required. Utilize the current customer provided priority matrix as an order to responding...provided priority matrix as an order to responding to service requests (eg trouble tickets). **Core HW and SW**… more
- Aston Carter (Dallas, TX)
- …accurate, consistent and timely responses to inquiries from various contact channels - phone, web case and chat . The HR representative that takes care of phone ... Payroll, Talent Management and Operations partners to find the solution for the customer while providing a world-class employee experience. In this role you will… more
- Lincoln Financial (Austin, TX)
- …You will build relationships cross functionally that lead to providing excellent customer service , increasing revenue, and reducing risk. You will drive ... process improvements to deliver quality results, increase customer satisfaction, standardize, and simplify the experience across products, and enhance the Lincoln… more
- Lincoln Financial (Austin, TX)
- …complex topics through email and telephone with internal/external stakeholders in a customer -centric and professional demeanor. + Considerate of what the customer ... actions. Recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to meet...and integrity, millions of customers trust our solutions and service to help put their goals in reach. Lincoln… more