• VP, End-to-End Service and Operational Insights

    USAA (San Antonio, TX)
    …insights on performance and adherence. + Provides operational friction insights to inform digital design and optimization efforts with the goal of reducing ... analytics to drive customer/member experience improvements, including proficiency in using web analytics, customer feedback, and research tools. + Deep understanding… more
    USAA (10/10/25)
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  • Manager, CX & Experimentation Advisory

    Acxiom (Austin, TX)
    …**What Will Set You Apart:** + Experience working with cross-channel optimization including web , mobile app, CRM/email, and paid media . + Exposure to ... improvement across the customer lifecycle by analyzing, optimizing, and testing digital experiences. This role partners closely with internal and client stakeholders… more
    Acxiom (09/10/25)
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